Zachary Osne
Jupiter,FL
Summary
Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Looking to transition into live broadcast roles and contribute my skills to a team.
Overview
11
11
years of professional experience
Work History
IT Support Engineer
HID GLOBAL
12.2018 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Data Processing Engineer
KinaTrax
05.2021 - 07.2021
- Operate the motion capture software used to process the calibrated video data.
- Modify the parameters of the motion capture software to produce results per the specifications of the customers.
- Execute the post-game tools and apply the data quality assurance procedures for every game/session.
Help Desk Support Specialist
R2 Technologies
12.2016 - 04.2018
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
Customer Support Engineer
Crossmatch
04.2014 - 12.2016
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
- Answered incoming support inquiries via chat, phone and email.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
Education
Associate of Arts - General Studies
Palm Beach State College
Jupiter, FL12-2014
High School Diploma -
Jupiter High School
Jupiter, FL05-2013
Skills
- Ability to multitask
- Live Event production
- Camera Gear
- Remote desktop support
- IT asset management
- Application support
- Software installation
Timeline
Data Processing Engineer
KinaTrax
05.2021 - 07.2021
IT Support Engineer
HID GLOBAL
12.2018 - Current
Help Desk Support Specialist
R2 Technologies
12.2016 - 04.2018
Customer Support Engineer
Crossmatch
04.2014 - 12.2016
Associate of Arts - General Studies
Palm Beach State College
High School Diploma -
Jupiter High School
Similar Profiles
Akshay GanjooAkshay Ganjoo
International Sales Development Representative at HID GlobalInternational Sales Development Representative at HID Global
Rengarajan KannanRengarajan Kannan
Senior Director-India IT operations at HID GlobalSenior Director-India IT operations at HID Global
Bing ZhaoBing Zhao
Corporate Staff Accountant at HID GlobalCorporate Staff Accountant at HID Global