Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Ostrov

Boca Raton

Summary

Seasoned Operations Manager and talented leader with two years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Operations Manager

Office Depot Inc
07.2017 - Current
  • Received bi-weekly delivers, verify select items of value. Manage logistic team in breaking down the truck and overseeing that all items are placed in the correct location.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Trained new employees on proper protocols and customer service standards.
  • Accountable for store’s controllable profit and advises the General Manager on a weekly basis on progress to plan and implement detailed actions to improve store
    profitability.
  • Responsible for accurate and efficient processing of all merchandise in accordance with established procedures, deadlines, and visual merchandising standards within the store. Partner with the General Manager to provide guidance to associates by facilitating training, providing positive and constructive feedback, and effective coaching. Identifies areas of opportunity to reduce waste and inefficiencies and implements process improvement plans.
  • Ensures merchandise presentation guidelines are met including the completion of all EBW (Ends, Bulks and Wings) and POG (Planogram) changes and updates. Ensures the completion of RCC (Returns Consolidation Center)/buyback transactions, daily recovery, and daily tasks. Responsible for weekly ad-set, proper pricing, in-store signage, maintaining brand and visual merchandising standards.
  • In the absence of other managers, lead the store opening processes including the completion of all morning reports. As the manager of operations/merchandising, follows all guidelines and freight processes during designated times. Work the opening shift and function as the Leader on Duty as directed by the General Manager by demonstrating a high degree of knowledge of the Office Depot Inc. sales principles and customer service expectations.
  • Responsibilities as an External Key Carrier include but are not limited to: ensuring the safety and security of the building and associates during the absence of other or in conjunction with other managers. Performing opening or closing responsibilities. This includes activation and deactivation of the store’s alarm system. Responsibilities also include all cash handling, daily store balancing and system process for opening and closing of the store.
  • Partners with General Manager to manage the assets of the store by monitoring inventory levels and initiating action to correct inventory discrepancies. Ensures appropriate merchandise flow-through and replenishment processes are in place. Is responsible for store’s inventory preparation and execution.
  • Responsible for loss prevention compliance. Ensures adherence to loss prevention policies and procedures. May Process daily cash office transactions and assist with reconciling any overages or shortages from the previous day. Partners with Shrink Captain and champions safe working environment.
  • Completes all applicable management training related to position; including (but not limited to) Anti-harassment and Discrimination and Code of Ethics. Adhere to OSHA and Worker’s Compensation guidelines.
  • Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment, Code of Ethics, etc. Adheres to OSHA, Worker’s Compensation, wage and hour, I-9 compliance and other legal requirements.

Cashier

Western Beef
09.2015 - 04.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Arts - Public Management

Florida Atlantic University
Boca Raton, FL
12.2023

Skills

  • Organizational Management
  • Inventory Management
  • Financial Management
  • Document Control
  • Customer Retention
  • Customer Service
  • Conflict Mediation

Timeline

Operations Manager

Office Depot Inc
07.2017 - Current

Cashier

Western Beef
09.2015 - 04.2017

Bachelor of Arts - Public Management

Florida Atlantic University

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Zachary Ostrov