Zachary Pagan
Basalt,CO
Summary
Dedicated professional with a robust background in wildland firefighting and landscape maintenance, notably with Roaring Fork Fire Rescue. Excelled in fire containment and customer service, enhancing community safety and client satisfaction. Demonstrated physical fitness, resilience, and effective communication, achieving significant wildfire damage reduction and fostering positive public interactions.
Overview
9
9
years of professional experience
Work History
Wildland Firefighter
Roaring Fork Fire Rescue
05.2023 - Current
- Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
- Enhanced wildfire containment by coordinating and executing strategic fireline construction.
- Upheld high standards of professionalism while interacting with the public during prescribed burns or emergency situations.
- Established water supplies, connected hoses and directed water onto fires.
- Reduced wildfire damage to property by employing effective structure protection measures.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Boosted situational awareness among firefighters through consistent monitoring of weather conditions and fire behavior patterns.
Crew Member
Aspen Grove Property Services
01.2016 - 01.2023
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Developed expertise in operating various landscaping tools such as mowers, trimmers, blowers efficiently ensuring the safety of self and others.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Installed stonework according to landscape design plan and client specifications.
- Maintained client satisfaction by providing timely and professional landscape maintenance services.
Wildland Firefighter
Diamond Fire
04.2022 - 10.2022
- Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
- Enhanced wildfire containment by coordinating and executing strategic fireline construction.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
Customer Service Representative
Enterprise Rent-A-Car
01.2019 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
No Degree - Criminology/Sociology
Colorado State University
Fort Collins, COCertification - EMT/Firefighter/Hazardous Materials
Colorado Mountain College
Carbondale, CO2023
High School Diploma -
Basalt Hight School
Basalt, CO2019
Skills
- Physical Fitness and Endurance
- Customer Service
- Fire containment
- Snow Removal
- Seasonal maintenance
- First Aid Certified
Timeline
Wildland Firefighter
Roaring Fork Fire Rescue
05.2023 - Current
Wildland Firefighter
Diamond Fire
04.2022 - 10.2022
Customer Service Representative
Enterprise Rent-A-Car
01.2019 - 01.2020
Crew Member
Aspen Grove Property Services
01.2016 - 01.2023
No Degree - Criminology/Sociology
Colorado State University
Certification - EMT/Firefighter/Hazardous Materials
Colorado Mountain College
High School Diploma -
Basalt Hight School
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