Zachary Palman

• Web designer for E-commerce (Shopify) site.

• Track and analyze sales to provide customers with a better shopping experience while increasing sales by 86% each year.

• Productively and skillfully directing the company as a whole while completing key roles assigned to me.

• Manage a team of experts in multiple departments such as marketing, PR, media, product, growth, development, etc...

• Provide the highest level of customer service to maximize customer experience while making efficient use of time.

• Provide graphic design when needed from EDDM promotional material to brochures, pamphlets, storefront window design, and digital designs.

• Creating and implementing systems and procedures to increase productivity while maintaining employee autonomy.

• Care for 40+ employees and 11+ locations in which our products was sold while directing and carefully handling requests and inquiries.

• Directing growth related to online sales platforms, product design, etc... growing the company to sell on 7 different online ecommerce platforms.

• Spearheading creative successful development projects such as creating new product lines, implementing in-store procedures and sales tactics, etc...

• Collecting and organizing the shipment of daily orders.

• Handle and communicate via online presence for international orders and customer service.

• Managing and keeping organized a physical inventory of over 2500 products.

• Setting up and maintaining Google analytics in regards to the company's main Shopify store.

• Designing, creating, and scheduling marketing materials to be sent out via email or SMS daily.

• Create content for social media and web displays. Posting on a regular basis, updating seasonal content for the main Shopify store.

• Initiate and implement an E-commerce plan for the company.

• Provide product photography services as well as creative photography.

• Connect multiple E-commerce platforms to the main Shopify store.

• Take care of customer inquiries, concerns, orders, and returns.

• Strategize and implement a marketing strategy involving Google Analytics, social media platforms, and in person events.

Upheld the highest standards of communication by facilitating conversations from one language to another. Capturing a language, processing meaning, and producing the key points in another language.