Zachary Parry
Pleasant Grove,UT
Summary
Service focused, with a broad range of professional experience. Proficient managing customer inquiries and provide accurate advice, ensuring customer satisfaction building a healthy relationship between them and the company. Works well in a team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ancillary Product Manager
Lashbrook Designs
05.2023 - 11.2023
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Fulfilled employee orders by delivering products in a timely manner
- Communicated with employees on products available, including alternatives to products that were not in stock.
- Scheduled orders of different products to ensure that supply never ran out
Finisher
Lashbrook Designs
08.2021 - 05.2023
- Crafted custom wedding rings, matching any and all customer specifications.
- Managed Incoming orders to ensure that all were delivered on time, and delegated priority to rings that were of higher value to the company.
Team Member
Tractor Supply Company
08.2019 - 06.2021
- Managed customer inquiries into any products that were sold in store, giving informed advice to customers in order to pair them with the best products.
- Communicated with upset customers, calming them and informing them of the store policies, while maintaining friendly conversation.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Trained new Team Members by relaying information on company procedures, safety requirements and Stocking and delivered constructive criticism upon completion of job tasks.
Team Member
Quick Quack Car Wash
12.2017 - 03.2019
- Managed a high volume of customers independently, focusing on providing customer care while still maintaining efficiency.
- Communicated with team members on customer needs, ensuring that the customer received high quality care throughout all aspects of service.
- Developed strong cooperative relationships with coworkers and managers.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Maintained productive, efficient approach to all tasks.
Education
No Degree - IoT
DeVry University
E.M.T. Certification - Emergency Medical Technology
Mountainland Applied Technology College
Lehi, UT06.2020
High School Diploma -
Westlake High School
Saratoga Springs, UT05.2018
Skills
- Connecting with customers to make them feel heard, and communicating company policies in a way they understand
- Maintaining a professional demeanor in situations where customers become distressed
- Following company guidelines and policies while providing customer care
- Product Quality Assurance
- Safety regulations compliance
- Repair and Restoration
- Production deadline management
- Dispute Mediation
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Ancillary Product Manager
Lashbrook Designs
05.2023 - 11.2023
Finisher
Lashbrook Designs
08.2021 - 05.2023
Team Member
Tractor Supply Company
08.2019 - 06.2021
Team Member
Quick Quack Car Wash
12.2017 - 03.2019
No Degree - IoT
DeVry University
E.M.T. Certification - Emergency Medical Technology
Mountainland Applied Technology College
High School Diploma -
Westlake High School
- EMT - Certified Emergency Medical Technician
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