Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Pauly

Harrisburg,PA

Summary

Resourceful Technical Assistant brings extensive understanding of intricate hardware, software and peripheral support issues to computer support field. Over 5-plus year period serving as point-of-contact for assessing and troubleshooting system performance, fielding user queries and liaising with vendors and third-party support. Offers extensive experience customizing and fixing deployments to meet organizational need for nonstop operations. Adept understanding of manuals and online resources, incorporated into knowledge base to quickly and efficiently resolve problems.

Overview

8
8
years of professional experience

Work History

Technical Assistant

Gallagher Bassett Services Inc.
12.2023 - Current
  • Provided technical guidance and support to team members.
  • Updated supervisor on status of projects.
  • completed Forms and Letters on behalf of Resolution Managers
  • interact with leadership and resolution managers to help streamline work for myself and rest of team
  • helping other departments with their own work projects
  • Completing and reviewing CT state forms that need to be sent to and approved by state
  • collaborating with leadership to optimize processes
  • completing and uploading MA state forms
  • uploading PA state forms
  • completing GA state forms

Processing Coordinator

Gallagher Bassett Services Inc.
05.2022 - 12.2023
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed multiple projects simultaneously using organizational and analytical skills.

Warehouse Associate

Thredup Distribution Center
09.2021 - 05.2022
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Operated PC and RF-based computer systems for inventory management.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Completed over 100 customer orders each day in warehouse setting.

Assistant Store Manager

GameStop
11.2016 - 01.2021
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Approved regular payroll submissions for employees.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Education

High School Diploma -

Pottsville Area High School
Pottsville, PA
06.2015

Skills

  • Training Junior Team Members
  • Leading Software Development Teams
  • Technical Drawings
  • Data Reports
  • Customer or Student Assistance
  • Case Support
  • Technical Guidance
  • Deskside Support
  • Filing Records

Timeline

Technical Assistant

Gallagher Bassett Services Inc.
12.2023 - Current

Processing Coordinator

Gallagher Bassett Services Inc.
05.2022 - 12.2023

Warehouse Associate

Thredup Distribution Center
09.2021 - 05.2022

Assistant Store Manager

GameStop
11.2016 - 01.2021

High School Diploma -

Pottsville Area High School

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Zachary Pauly