Zachary Phillips
Tampa,Florida
Summary
Results-driven and adaptable professional with extensive experience in operations management, database management, data analysis, customer service, and sales support. Proven track record of leading teams, managing large budgets, driving process improvements, and utilizing strategic data to make informed decisions. Adept at managing cross-functional projects, optimizing inventory systems, and fostering collaboration across departments to achieve business objectives. Strong leadership skills with the ability to empower teams to consistently perform at high levels.
Overview
12
12
years of professional experience
Work History
Rental Coordinator & Transport Coordinator
Briggs Equipment
Tampa, Florida
09.2024 - Current
Parts Research Analysis
Briggs Equipment
Tampa, Florida
02.2022 - 09.2024
- Provide administrative, sales, and logistical support to the Rental team, ensuring smooth operations and adherence to Briggs Equipment standards.
- Partner with the Rental team to monitor the status of rental equipment, generating rental contracts and following up on sales leads to ensure successful customer interactions.
- Make outbound sales calls and respond to incoming customer inquiries, cultivating strong relationships and maintaining a positive rapport with clients and other departments.
- Dispatch drivers, ensuring timely delivery and pick-up of rental equipment, while coordinating logistics to meet customer needs and operational goals.
- Ensure consistent execution of company policies and standards, aligning team efforts with company direction and fostering crossdepartment collaboration.
- Manage warehouse inventory and maintain accurate counts through AX, optimizing logistics and scheduling deliveries for both customers and internal technicians.
- Led the development and implementation of data visualizations and reports to track performance, identify trends, and improve decision-making.
- Played a key role in reducing the time required for operational self-sufficiency, contributing to a significant increase in team performance and the overall success of the department.
- Lead parts research and analysis for internal and external customers, vendors, and branches, ensuring accurate and timely support through AX and One XP systems.
- Manage warehouse inventory, maintaining accurate counts through AX, coordinating deliveries, and optimizing product movement for customer orders and internal operations.
- Regularly brief management and accounting on process changes, trends, and solutions to resolve customer issues and prevent accounts from being placed on hold.
- Developed and maintained reports provide insights into operational performance, identifying areas for continuous improvement.
- Played a key role in reducing the time required for self-sufficiency in the role by 66%, helping the team achieve its best performance year to date.
- Designed and implemented Tableau data visualizations for leadership to enable data-driven decision-making and continuous operational improvements.
- Led cross-functional collaboration on audits, evaluations, and special projects, consistently meeting tight deadlines.
Maintenance Management Production/Engine Manager
United States Air Force
Barksdale AFB, Louisiana
05.2013 - 05.2021
- Managed a team of 19 personnel, overseeing day-to-day operations, ensuring high levels of performance, and maintaining accountability in meeting mission-critical objectives.
- Led a shop with a $3 billion budget, responsible for financial oversight, allocation of resources, and ensuring cost-effective operations across various projects.
- Operated and analyzed large datasets, running SQL queries to assess, clean, and validate data to support operational decisions.
- Coordinated the development and execution of reporting tools using MS Excel, Access, IMDS and ALIS enhancing data accessibility and decision-making for leadership.
- Conducted data analysis for various operations, including repair/upgrade modifications, contract support, and front office staff requirements.
- Supported full-cycle Engine Management, from equipment ordering to scheduling and project execution, ensuring smooth operations and meeting mission-critical deadlines.
- Performed an integral role in ensuring compliance with federal, state, and local regulations, helping the base meet operational and strategic goals.
Education
Bachelor of Arts - Business Administration
Saint Leo University
Tampa, FL06.2025
Associate's degree - Maintenance Management Production
Community College of the Air Force
Barksdale AFB, LouisianaSkills
- Team Leadership & Development
- Budget Management & Financial Oversight
- Strategic Planning & Execution
- Data Analysis & Business Intelligence
- Process Improvement & Change Management
- Cross-functional Collaboration
- Inventory Management & Logistics
- Customer Service & Vendor Relations
- Contract Compliance & Staff Management
- Reporting & Data Visualization
- Sales & Lead Generation
- Driver Dispatch & Fleet Management
- Vendor Management
- Procurement
- Inventory management
- Logistics coordination
- Financial analysis
- Team leadership
- Problem solving
- Budgeting and finance
- Effective communication
- Client relationship building
Software
- IMDS- Integrated Maintenance Data System
- ALIS- Autonomic Logistics Information System
- G081- Mobility Aircraft Data System
- EMS- Engine Management System
- Microsoft Dynamics AX
- Salesforce
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
Timeline
Rental Coordinator & Transport Coordinator
Briggs Equipment
09.2024 - Current
Parts Research Analysis
Briggs Equipment
02.2022 - 09.2024
Maintenance Management Production/Engine Manager
United States Air Force
05.2013 - 05.2021
Bachelor of Arts - Business Administration
Saint Leo University
Associate's degree - Maintenance Management Production
Community College of the Air Force
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