Zachary Pinkerton
Swansea,IL
Summary
Capable night auditor with know how to help customers in various situations. Enjoys working closely with peers to provide positive guest experience. Extensive experience as night auditor position in busy and successful resort settings. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Hotel Night Auditor
Americas Best Value Inn & Suites
Collinsville, IL
07.2019 - 10.2021
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Maintenance Assistant
Americas Best Value Inn & Suites
Collinsville, IL
07.2018 - 10.2021
- Maintained safety conditions and standards in facility.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Circulated throughout facility weekly to identify light bulbs in need of replacement.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Worked with staff, contractors and residents on major repair and renovation projects.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts and basic hand tools.
- Performed routine preventive maintenance on air circulation, plumbing and electrical building systems.
- Attended monthly safety meetings to maintain machine operation safety.
- Installed weather stripping, window shades and blinds in offices and lobbies.
- Kept company vehicles maintained, washed and fueled to be ready for use.
- Maintained both gas-fired and oil-fired boilers providing environmental heating and hot water to building.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Performed minor wall repair, installed drywall and applied wallpaper.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated sledge hammers, shovels, picks, rakes, weed trimmers and leaf blowers to maintain exterior of facility.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
Front Desk Clerk
Americas Best Value Inns
Collinsville, IL
07.2018 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
Order Picker
Schutt Sports
Litchfield, IL
06.2015 - 01.2017
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Warren High School District Conversion Charter
Warren, AR05.2009
Skills
- Online Bookings Management
- Two-Way Radio Operation
- Feedback Collection
- Tour Arrangements
- Night Audit Reports
- Teamwork and Collaboration
- Front Desk Operations
- Balancing Transactions
- Information Confidentiality
- Ledger Updates
- Incoming Mail Sorting
- Occupancy Rates Analysis
- Hotel Safe Deposits
- Verbal and Written Communication
- Guest Satisfaction
- Customer Accounts Management
- Guest Registration
- Check in and Checkout Procedures
- Message Delivery
- Multitasking and Organization
- Room Assignments
- Customer Inquiries
- Microsoft Office
- Room Key Issuance
- Business Controls
- Punctual and Dependable
- Cash Deposits and Receipts
- Security Protocols
- Analytical Thinking
- Rate Updates
- Checking Guests In and Out
- Cash Control
- Special Requests
- Customer Experience
- Quality Assessments
- Credit Card Systems
- Email Decorum
- Negotiation Tactics
- Recordkeeping
Timeline
Hotel Night Auditor
Americas Best Value Inn & Suites
07.2019 - 10.2021
Maintenance Assistant
Americas Best Value Inn & Suites
07.2018 - 10.2021
Front Desk Clerk
Americas Best Value Inns
07.2018 - 10.2021
Order Picker
Schutt Sports
06.2015 - 01.2017
High School Diploma -
Warren High School District Conversion Charter
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