Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Pratt

Atlanta,GA

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

6
6
years of professional experience

Work History

Senior Account Manger

FleetCor
11.2022 - 01.2024
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Analyzed key competitors to respond to competitive threats.
  • Prepared client budgets by reviewing client billing and managing monthly invoices.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Managed sales cycle to maintain solid customer base.
  • Trained clients on product features and updates to secure buy-in.

Sales Consultant Representative

Allconnect Inc,Sales Center
05.2019 - 09.2022
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Responded to customer calls to answer questions about products and services.

Pit Crew Member

Car Spa Car Wash
04.2018 - 05.2019
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Greeted customers and answered questions about oil changes and other services.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.

Education

Bachelor of Science - History

Minnesota State University - Mankato
Mankato, MN

Skills

  • Goals and performance
  • Excellent negotiation skills
  • Operations
  • Order Management
  • Sales tactics
  • Strategic Planning
  • Product and service sales
  • Inventory understanding
  • Scheduling
  • Systems and software expertise
  • Payment Processing
  • Product Sales
  • Upselling

Timeline

Senior Account Manger

FleetCor
11.2022 - 01.2024

Sales Consultant Representative

Allconnect Inc,Sales Center
05.2019 - 09.2022

Pit Crew Member

Car Spa Car Wash
04.2018 - 05.2019

Bachelor of Science - History

Minnesota State University - Mankato

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Zachary Pratt