Zachary Price
Covington,GA
Summary
Results driven operations and healthcare professional with 10+ years of leadership experience in high-volume, fast-paced environments. Proven ability to manage teams, improve processes, and ensure accuracy in complex systems, including pharmacy claims and healthcare coordination. Recognized for strong decision making, problem solving, and the ability to lead under pressure while maintaining high performance standards. Seeking to leverage leadership and operations experience into a role with growth and advancement opportunities.
Overview
11
11
years of professional experience
Work History
Pharmacy Claims Team Lead
Enclara Pharmacia (Humana)
05.2022 - Current
- Lead daily operations in a high volume environment handling 80+ calls per day while maintaining accuracy and compliance
- Serve as escalation point for complex pharmacy claims, resolving billing discrepancies and ensuring timely claim processing
- Oversee claim overrides and approvals, balancing speed with strict accuracy requirements in sensitive end-of-life care scenarios
- Support and guide team members to improve performance, efficiency, and customer experience
- Identify workflow inefficiencies and contribute to process improvements in claims handling
Life and Career Coach
IAP Career College
08.2024 - Current
- Provide personalized coaching sessions to clients aiming to advance their careers and achieve professional goals
- Assess clients' career aspirations, strengths, and areas for development through structured consultations
- Offer guidance on resume writing, including format, content, and keyword optimization to enhance visibility and appeal to employers
Hypertension Care Coordinator
Capstone Rural Health Center
07.2020 - 05.2022
- Coordinated care initiatives across 6 clinic locations, ensuring compliance with national hypertension guidelines
- Supervised clinical staff including nurses and medical assistants to maintain operational and patient care standards
- Managed patient data tracking and remote monitoring to support improved health outcomes
- Led recruitment efforts and supported onboarding of new staff for expanding programs
- Collaborated with leadership to conduct performance evaluations and improve team effectiveness
Server/Bartender
Jim N Nicks
10.2018 - 04.2020
- Delivered high-quality customer service in a fast-paced environment, consistently exceeding guest expectations
- Developed new beverage offerings that contributed to increased weekly sales
- Managed multiple priorities efficiently while maintaining accuracy and professionalism
- Trained new servers on menu items, service standards, and operational procedures.
Assistant Manager
Ruby Tuesday
08.2018 - 10.2019
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Interviewed and hired multiple different managers and waitstaff across several stores
- Offered strong customer service skills, keeping guests satisfied while increasing sales
- Input associates time and ran payroll weekly
- Implemented safety practices and procedures to ensure our store was an accident free zone
Customer Service Supervisor
Kmart
04.2015 - 04.2018
- Identified opportunities to update or improve customer service procedures
- Supervised the front desk of returns and online orders
- Trained new associates on how to operate a POS system
- Identified customer concerns and made recommendations to the senior manager
- Maintained a clean and manageable work environment
Education
IAP Career College
01-2023
Pharmacy Technician License - undefined
Alabama Board of Pharmacy
05-2020
Health Administration - undefined
Wallace State Community College
01-2019
High School - undefined
Cordova High School
01-2015
Skills
- Customer Service
- Microsoft Office Credentials
- Time Management
- Problem Solving
- Teamwork
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
Timeline
Life and Career Coach
IAP Career College
08.2024 - Current
Pharmacy Claims Team Lead
Enclara Pharmacia (Humana)
05.2022 - Current
Hypertension Care Coordinator
Capstone Rural Health Center
07.2020 - 05.2022
Server/Bartender
Jim N Nicks
10.2018 - 04.2020
Assistant Manager
Ruby Tuesday
08.2018 - 10.2019
Customer Service Supervisor
Kmart
04.2015 - 04.2018
Pharmacy Technician License - undefined
Alabama Board of Pharmacy
Health Administration - undefined
Wallace State Community College
High School - undefined
Cordova High School
IAP Career College