Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Pugh

Burleson,TX

Summary

Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Shift Manager

Burger King
10.2020 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.

Education

High School Diploma -

Crossroads High School
Burleson, TX
02-2018

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Opening and closing procedures
  • Handling customer complaints
  • Training and mentoring
  • Staff training and onboarding
  • Compliance
  • Shift leadership
  • Shift checklists
  • Problem-solving

Timeline

Shift Manager

Burger King
10.2020 - Current

High School Diploma -

Crossroads High School

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