Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Rainey

Greenville,TX

Summary

Resourceful Production Support Engineer known for high productivity and efficient task completion. Skilled in incident management, system troubleshooting, and process optimization to ensure seamless operations. Excel at problem-solving, communication, and teamwork to address challenges and improve systems reliability. Manufacturing technician with several-year background in preventive maintenance, equipment repair and operational troubleshooting. Committed to consistently meeting quality expectations and contributing to overall achievement of team output goals. Offers outstanding technical problem-solving talents.

Overview

16
16
years of professional experience

Work History

Production Support Engineer Technician

L3Harris Technologies, Inc.
Greenville, TX
11.2015 - 10.2024
  • Identified, analyzed and resolved technical problems related to software applications.
  • Monitored system performance, identified issues and implemented solutions.
  • Assisted in the deployment of new releases into production environment.
  • Scheduled maintenance activities during off peak hours.
  • Analyzed logs from multiple sources to identify patterns or trends in system behavior.
  • Maintained inventory of hardware components used in the production environment.
  • Developed scripts for automation of routine operational tasks such as backups, monitoring.
  • Worked closely with other teams to resolve cross functional issues.
  • Provided training and guidance to junior members within the team on production support activities.
  • Maintained all machines and equipment and handled the repairs.
  • Calibrated or adjusted equipment using calipers, micrometers or ring gauges.
  • Studied operations to establish standard production rate or improve efficiency.
  • Compiled and evaluated statistical data to determine and maintain product quality and reliability.
  • Assisted engineers in developing, building or testing prototypes or new products.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Replaced defective components or parts as needed.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Provided technical support services to customers via phone or email communication.
  • Operated specialized diagnostic tools used to identify system faults.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Adhered to all safety policies and procedures while working in the lab environment.
  • Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.

Production/Shipping/Receiving/Inventory Management Associate

CNH Industrial
Greenville, TX
09.2008 - 10.2014
  • Operated stand-up forklift to move merchandise and materials in warehouse.
  • Loaded and unloaded items from trucks, containers, pallets and shelves.
  • Verified accuracy of shipments against shipping documents.
  • Performed daily inspections on the forklift and reported any mechanical issues to maintenance staff.
  • Utilized RF scanner for inventory control purposes.
  • Sorted incoming stock for distribution throughout the warehouse facility.
  • Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
  • Ensured proper storage of goods in designated areas by following company standards for product placement.
  • Identified damaged goods upon delivery from vendors and documented discrepancies accordingly.
  • Restocked supplies as required in order to maintain adequate levels of inventory throughout the facility.
  • Processed orders efficiently by picking items quickly and accurately.
  • Trained new employees on proper operation of stand-up forklifts.
  • Conducted routine checkups on equipment after each shift to ensure its safe operation.
  • Packaged, labeled and tagged goods before transfer.

Education

High School Diploma -

New Horizons
Greenville, TX
08-2006

Skills

  • Incident Management
  • Hardware diagnostics
  • Storage Management
  • Application monitoring
  • SAP/CribMaster/Level5 warehouse systems
  • Automation Equipment Troubleshooting
  • Tool Technician/Tooling Specialist
  • Stand up-Sit down Forklift/Order Picker/Scissor lift/Heavy Equipment Operator

Timeline

Production Support Engineer Technician

L3Harris Technologies, Inc.
11.2015 - 10.2024

Production/Shipping/Receiving/Inventory Management Associate

CNH Industrial
09.2008 - 10.2014

High School Diploma -

New Horizons

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Zachary Rainey