ZACHARY REEDS
Buffalo,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
General Manager
CoreLife Eatery
08.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Cafe General Manager
Rupal Hospitality
05.2022 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
RESTAURANT GENERAL MANAGER - Starbucks
NFNY MANAGEMENT LLC
07.2021 - 05.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
ASSISTANT GENERAL MANAGER - Starbucks
AMERICAN NIAGARA HOSPITALITY
04.2019 - 06.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
RESTAURANT MANAGER
AMERICAN NIAGARA HOSPITALITY
04.2018 - 04.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
SUPERVISOR -Starbucks
AMERICAN NIAGARA HOSPITALITY
04.2015 - 04.2018
- Ran day to day processes and as well as managerial responsibilities for newly opened location
- Created and led newly formed team to a sustained success in market
- Assists the Manager in supervising associates; maintaining a friendly, efficient, and appealing environment for associates and customers
- Assists in daily Food and Beverage inventory management & control
- Assists Manager with administrative functions and daily food prep during down times
- Oversaw and assisted in maintaining a clean work station (including floors, work areas, equipment, walls, refrigerators, and bar area)
- Developed staff by providing on-going coaching and feedback.
BARISTA - Starbucks
AMERICAN NIAGARA HOSPITALITY
03.2011 - 04.2014
- Opened and closed the store and maintained 100% accountability for all sales
- Performed opening and closing duties according to established side-work checklist
- Served as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process
- Demonstrated great teamwork by cooperating with and assisting co-workers
Education
Bachelor of Science - Actuarial Science
NIAGARA UNIVERSITY
Lewiston, NYAssociate of Arts - Business Communications
NIAGARA COUNTY COMMUNITY COLLEGE
Sanborn, NYSkills
- Microsoft Office (Excel, Word, Powerpoint, Outlook)
- Several years of customer service
- Proficient with managing a team of 20 and more
- Google Analytics
- Cost Management
- Microsoft Project
- Financial Management
- Microsoft Access
- Marketo Marketing Automation
- Oracle E-Business Suite Financials
- Microsoft Outlook
- Profit and Loss Accountability
- Client Account Management
Timeline
General Manager
CoreLife Eatery
08.2023 - Current
Cafe General Manager
Rupal Hospitality
05.2022 - 08.2023
RESTAURANT GENERAL MANAGER - Starbucks
NFNY MANAGEMENT LLC
07.2021 - 05.2022
ASSISTANT GENERAL MANAGER - Starbucks
AMERICAN NIAGARA HOSPITALITY
04.2019 - 06.2021
RESTAURANT MANAGER
AMERICAN NIAGARA HOSPITALITY
04.2018 - 04.2019
SUPERVISOR -Starbucks
AMERICAN NIAGARA HOSPITALITY
04.2015 - 04.2018
BARISTA - Starbucks
AMERICAN NIAGARA HOSPITALITY
03.2011 - 04.2014
Bachelor of Science - Actuarial Science
NIAGARA UNIVERSITY
Associate of Arts - Business Communications
NIAGARA COUNTY COMMUNITY COLLEGE
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