Zachary Regier
Phoenix
Summary
Mortgage professional with over 4 years of experience in residential loan origination, underwriting, and financial consulting. Demonstrated ability to lead teams, optimize operations, and increase revenue in competitive markets. Expertise in regulatory compliance, risk assessment, and managing client relationships. Proven track record in mentoring staff and implementing training programs to boost productivity.
Overview
6
6
years of professional experience
Work History
Loan Processor
Pennymac
Phoenix
08.2024 - Current
- Manage a pipeline of 150 mortgage loans, ensuring timely processing from application to closing.
- Set a company record for most 5 star reviews by borrowers (49) in one month of fundings.
- Review loan applications, credit reports, and financial documents to verify borrower eligibility and ensure all information is complete and accurate.
- Communicate with clients, underwriters, and third-party vendors to collect necessary documentation and resolve any issues that arise.
- Ensure compliance with all federal and state regulations, including RESPA, TILA, and HMDA.
- Prepare and submit loan files for underwriting, ensuring 1003 accuracy.
- Coordinate loan closings with title companies, attorneys, and clients to ensure smooth and timely completion.
- Maintain accurate records and documentation of all communication and transactions.
Operations Manager
Scottsdale Detox Center of Arizona
Scottsdale
04.2024 - 07.2024
- Managed daily operations across nursing, BHT, admission, and case management departments to enhance efficiency.
- Established operational policies and procedures aligned with organizational objectives.
- Anticipated potential risks through proactive problem-solving strategies.
- Created and enforced compliance policies regarding SDS, fire safety, and facility regulations.
- Tracked inventory levels and ordered products to ensure adequate equipment availability.
- Assisted nursing staff with vital signs, patient care, and intake/discharge processes.
- Promoted coping strategies for patients experiencing emotional and physical distress.
- Monitored FMLA and STD paperwork while coordinating psychiatric appointments and medication management.
Clinical Coordinator
Rising Phoenix Wellness Services
Scottsdale
04.2023 - 04.2024
- Enhanced focus on hospitality, ensuring comprehensive care for all patients.
- Managed census data, including demographic and medical documentation in EMR.
- Created and maintained daily census and attendance reports.
- Tracked and reported patient-responsible billing and payments efficiently.
- Monitored FMLA and STD paperwork while managing psych appointments and medication needs.
- Assisted with admissions, admitting over 10 patients monthly.
- Achieved goal of maintaining census between 40 and 50 patients monthly, contributing to PHP program development.
- Developed templates for weekly clinical staff meetings, improving organization of clinical reports.
Loan Officer
JFQ Lending
Scottsdale
02.2020 - 08.2022
- Produced over $25 million in loan volume annually, contributing to team success.
- Recognized with multiple awards for highest KPI performance each month.
- Evaluated creditworthiness by processing loan documents and applications efficiently.
- Interviewed applicants to assess financial eligibility for loan approvals.
- Delivered exceptional customer service while ensuring timely communication with clients.
- Established a top referral network, cross-selling services to meet quotas effectively.
- Maintained up-to-date knowledge of loan types and financial products to enhance offerings.
- Operated in compliance with NMLS regulations and adhered to lending guidelines.
Education
Bachelor of Science - Business Entrepreneurship
W.P Carey School of Business
Tempe, AZ05.2019
Skills
- MS Office proficiency
- CRM software expertise
- Social media marketing
- Mortgage analysis
- Lead conversion strategies
- Top producer status
- Critical thinking skills
- Financial forecasting
- Effective communication
- Client retention strategies
- Conflict de-escalation
- Time management skills
- Customer satisfaction ratings
- Leadership training experience
- Emotional intelligence
- Leading by example
- Team collaboration focus
- Positive attitude and optimism
- CPR certification
- Medication management
- Admissions processes
- Psychological assessments and therapy
- FMLA and STD compliance
- EMR management
References
Available upon request.
Affiliations
Volunteer, Andre House Phoenix- 2023 to Present
Timeline
Loan Processor
Pennymac
08.2024 - Current
Operations Manager
Scottsdale Detox Center of Arizona
04.2024 - 07.2024
Clinical Coordinator
Rising Phoenix Wellness Services
04.2023 - 04.2024
Loan Officer
JFQ Lending
02.2020 - 08.2022
Bachelor of Science - Business Entrepreneurship
W.P Carey School of Business