Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Reid

Canal Winchester,OH

Summary

Self-motivated young professional with over five years experience in customer and public service, including experience as a first responder. Committed to meeting needs of the department with consistent and organized practice while being skilled in working under pressure in a fast-paced environment and the ability to adapt to new challenges. Previous experience in both a hospital setting and emergency response, offering a well-rounded perspective to your team.

Overview

7
7
years of professional experience

Work History

Client Relationship Manager

Morgan Stanley
Columbus, OH
10.2022 - 10.2023
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Identified new business opportunities through research and analysis of client needs.
  • Provided timely responses to customer inquiries, requests, and complaints.
  • Resolved complex issues between customers and internal teams in a timely manner.

Membership Growth Consultant

ChenMed
Columbus, OH
01.2022 - 10.2022
  • Researched and identified new markets for potential growth opportunities.
  • Communicated effectively with clientele to maintain patient satisfaction and loyalty.
  • Called, e-mailed and followed-up on leads generated by company marketing efforts and my own efforts through community work.
  • Assisted new patients during selection process and helped align client needs with offered services.
  • Developed and implemented promotional campaigns to increase customer engagement.
  • Organized meetings with clients and partners to discuss marketing plans and objectives.

ER Technician/PCA

Nationwide Children's Hospital Downtown Urgent Care
Columbus, OH
06.2021 - 01.2022
  • Facilitated communication between patients, visitors, nurses, physicians and other hospital personnel.
  • Collaborated with nursing staff to ensure quality patient care.
  • Hands-on, life-saving patient care including CPR, blood collection, monitoring vital signs, and assessments of body movement and cognitive function.
  • Efficient, concise, and accurate documentation of patient care.

Firefighter/EMT-Basic

Circleville Fire Department/ Walnut Township Fire
Circleville, OH
09.2020 - 07.2021

Gym Associate

Hall of Heroes Iron Gym
Lancaster, OH
08.2018 - 08.2019
  • Used POS system to assist with new membership, billing questions, and account maintenance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Sales Associate

GNC - General Nutrition Center
Columbus, OH
08.2016 - 09.2018
  • Knowledge of health-related products and supplements.
  • Educated customers on product features, proper use, and benefits.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.

Education

Some College (No Degree) - Fire Science/EMT

Columbus State Community College
Columbus, OH

Skills

  • Medical terminology understanding
  • Adaptability and flexibility
  • Organization and multitasking
  • Independent and collaborative working
  • Excellent communication
  • Friendly, positive attitude
  • Patient care
  • CPR
  • Recordkeeping abilities
  • Assisting in procedures

Timeline

Client Relationship Manager

Morgan Stanley
10.2022 - 10.2023

Membership Growth Consultant

ChenMed
01.2022 - 10.2022

ER Technician/PCA

Nationwide Children's Hospital Downtown Urgent Care
06.2021 - 01.2022

Firefighter/EMT-Basic

Circleville Fire Department/ Walnut Township Fire
09.2020 - 07.2021

Gym Associate

Hall of Heroes Iron Gym
08.2018 - 08.2019

Sales Associate

GNC - General Nutrition Center
08.2016 - 09.2018

Some College (No Degree) - Fire Science/EMT

Columbus State Community College

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