Zachary Riedel
Phoenix,AZ
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products. Confident communicator recognized for consistently receiving excellent customer feedback.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Traffic School Management Services LLC
Phoenix , AZ
06.2018 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Prevented key account losses by researching discrepancies and correcting problems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Adapted communication style to diverse customer base effectively.
- Addressed billing inquiries and processed payments securely.
- Assisted customers via email, chat, and social media platforms.
- Managed high volume of inbound customer calls with professionalism.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Delivered exceptional service by empathizing with customer concerns.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Some College (No Degree) - Computer Science
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Complaint resolution
- Product Knowledge
- Data Entry
- Moderate knowledge in Java
- Limited Knowledge of C, C, and Prolog
- Account updating
- Data Collection
Affiliations
- Highschool Swim Team
- Highschool Baseball Team
Timeline
Customer Service Representative
Traffic School Management Services LLC
06.2018 - Current
Some College (No Degree) - Computer Science
Maricopa Community Colleges - Glendale Community College
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