Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Rike

Zachary Rike

Houston,TX

Summary

Dynamic leader with a proven track record at SmartMode AI, excelling in project management and analytical thinking. Spearheaded initiatives that enhanced customer retention and satisfaction, while implementing performance metrics. Adept at problem resolution and fostering cross-functional collaboration, driving significant improvements in service delivery and operational efficiency.

Overview

8
8
years of professional experience

Work History

Director of Customer Success

SmartMode AI
04.2025 - Current
  • Led cross-functional teams to enhance customer journey and drive retention strategies.
  • Developed and implemented performance metrics to assess customer success initiatives.
  • Fostered relationships with key accounts, ensuring alignment with business objectives and satisfaction.
  • Analyzed customer feedback to identify trends and opportunities for service improvement.

Project Manager

Diversified Robotic
02.2023 - 04.2025
  • Personally investigated and designed upgrades to RPA workflows, improving efficiency and reducing errors in deployed bots.
  • Led cross-functional teams to deliver complex RPA projects on time and within budget.
  • Developed project plans and schedules, ensuring alignment with strategic objectives and stakeholder expectations.
  • Facilitated regular status meetings to communicate progress, resolve challenges, and maintain team engagement.

Flight Attendant

Mesa Airlines
09.2017 - 01.2023
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.

Education

Kingwood High School
Kingwood, TX

CAPM Certified Project Manager -

Project Management Institute
Newtown, PA

Skills

  • Client advocacy
  • Scheduling and coordinating
  • Work Planning and Prioritization
  • Analytical thinking
  • Problem-solving
  • Adaptability and flexibility
  • Problem resolution

Timeline

Director of Customer Success

SmartMode AI
04.2025 - Current

Project Manager

Diversified Robotic
02.2023 - 04.2025

Flight Attendant

Mesa Airlines
09.2017 - 01.2023

Kingwood High School

CAPM Certified Project Manager -

Project Management Institute

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Zachary Rike