Summary
Work History
Education
Skills
Timeline
Work Preference
Overview
Open To Work
Hi, I’m

Zachary Rodgers

San Antonio,TX

Summary

Motivated Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Experienced at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Work History

USAA Insurance
San Antonio, TX

Sales Professional
04.2024 - 11.2026

Job overview

  • Enhanced customer satisfaction through exceptional after-sales service, focusing on issue resolution and future needs analysis.
  • Cultivated strong customer relationships through personalized service, fostering client loyalty and repeat business.
  • Engaged with existing and potential customers to evaluate needs and recommend tailored solutions.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.

Superior Health Plan

Senior Claims Consultant
04.2018 - 04.2024

Job overview

  • Mentored junior consultants, fostering professional development and growth within the team.
  • Enhanced customer satisfaction by providing timely and accurate information regarding claims status and resolution progress.
  • Conducted thorough investigations into reported incidents, gathering evidence from various sources to support accurate adjudication decisions.
  • Managed a high volume of complex claims, effectively prioritizing tasks to ensure prompt resolution for clients.

Ameritas Life Insurance

Customer Connections Representative
01.2017 - 01.2018

Job overview

  • Provided customer service regarding dental and vision policy questions, claims, and account issues
  • Collaborated with claims department by helping process insurance claims
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Marriott International
San Antonio, TX

Sales and Sales Escalation Manager
01.2016 - 01.2017

Job overview

  • Efficiently explained policy and procedures, guidelines, benefits and changes to clients plans
  • Educated members and providers on accessing policy information and details
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maximized performance by monitoring daily activities and mentoring team members.

Allen Refrigeration Services
Avon Lake, OH

Sales and Service Manager
2002 - 2016 (14 education.years_Label)

Job overview

  • Prepared daily sales quotes and presentations to new and existing clients.
  • Streamlined internal processes for increased efficiency, improving overall performance and productivity.
  • Enhanced customer satisfaction by delivering exceptional service and promptly addressing concerns.
  • Optimized inventory management system to reduce costs and improve product availability for our clients.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Fidelity Investments, Inc

Client Manager
01.1993 - 01.2002

Job overview

  • Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
  • Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
  • Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
  • Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
  • Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.

Education

University of North Texas
Denton, TX

Bachelor of Arts from Business Communication

Skills

  • Effective negotiation
  • Client retention initiatives
  • Strong communication skills
  • Client-focused sales
  • Proficient in relationship building
  • Effective sales presentations

Timeline

Sales Professional

USAA Insurance
04.2024 - 11.2026

Senior Claims Consultant

Superior Health Plan
04.2018 - 04.2024

Customer Connections Representative

Ameritas Life Insurance
01.2017 - 01.2018

Sales and Sales Escalation Manager

Marriott International
01.2016 - 01.2017

Client Manager

Fidelity Investments, Inc
01.1993 - 01.2002

Sales and Service Manager

Allen Refrigeration Services
2002 - 2016 (14 education.years_Label)

University of North Texas

Bachelor of Arts from Business Communication

Work Preference

Desired Job Title

Sales ProfessionalSenior Claims ConsultantCustomer Connections RepresentativeSales and Sales Escalation ManagerClient Manager

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: San Antonio, TXAustin, TXDallas, TX
Open to relocation: Yes

Important To Me

Paid sick leave401k matchPaid time offFlexible work hoursStock Options / Equity / Profit Sharing

Overview

2027
years of professional experience

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