Zachary Rogers
French Village,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Team Lead Trainer
Target
03.2008 - 02.2011
- Enhanced team performance by implementing effective training strategies and methods.
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Streamlined onboarding process for new team members, reducing time-to-productivity ratio.
- Evaluated individual employee progress and provided constructive feedback for improvement.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Provided ongoing coaching to team members, fostering a culture of continuous improvement and growth.
Store Manager
7-11 Convenience Store
01.2012 - 04.2015
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Operations Manager
CVS
10.2015 - 05.2019
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Area Manager
WIS International
06.2019 - Current
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Dedicated to expanding client bases by building lasting relationships.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Coordinated with other district managers to actualize performance improvement strategies.
Education
Bachelor of Business -
Mineral Area College
Park Hills, MO06.2028
High School Diploma -
Liberty High School
Kissimmee, FL05.2010
Skills
- Relationship building and management
- Order Management
- Business development and planning
- Operations Management
- Operations
- Supply Chain Management
- Database Management
- Staff Management
- Performance Management
- Staff Training
- Staff Scheduling
- Employee Scheduling
- Staff Development
- Systems and software expertise
- Goals and performance
- Leadership Development
- Compliance Monitoring
- Staff Recruiting
- Decision-Making
- Customer Service
- Customer Relations
- Team Leadership
Certification
Timeline
Area Manager
WIS International
06.2019 - Current
Operations Manager
CVS
10.2015 - 05.2019
Store Manager
7-11 Convenience Store
01.2012 - 04.2015
Team Lead Trainer
Target
03.2008 - 02.2011
Bachelor of Business -
Mineral Area College
High School Diploma -
Liberty High School
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