Zachary Rondeau

Responsibilities

• Communicating with customer pick up and drop off times.
• Doing pre and post trips of the equipment and truck I was using to ensure safety and how efficient my truck ran.
• Had physical ability to load and unload the vehicles from the trailer in a timely manner.
• Being able to work independently without losing focus or getting distracted.
• be Organized in paper work and record keeping. (EX: truck bills, fuel cost, and BOLs)

Summary

I was responsible for providing a superior level of customer service to planet fitness member's, prospective members, and guest, ensuring an exceptional " Judgement Free" member experience, and leading a team of associates to achieve operational excellence.

Responsibilities

• Responsible for entire operation and management of the club.
• To work productively as part of a team and to motivate and inspire the team to achieve club productivity and customer service goals.
• I assisted in recruitment, hiring, and training.
• I ensured excellence in customer service, as well as quickly responding to member inquires and needs.
• I took phone calls and assisted in scheduling of the team on a weekly basis.