Zachary Rupracht
Central Square
Summary
Dynamic Sales Associate with proven expertise in customer service and problem-solving from tenure at Walmart.
Excelled in creating engaging customer experiences, enhancing satisfaction through knowledgeable assistance in electronics, and fostering repeat business.
Demonstrated exceptional teamwork, collaboration, and conflict resolution skills.
Demonstrates keen ability to connect with customers and facilitate positive interactions.
Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Developed skills in fast-paced retail environments, ready to transition into new field.
Overview
4
4
years of professional experience
Work History
Sales Floor Associate, Electronics
Walmart
05.2021 - Current
- Stayed current on industry trends and latest technologies to better serve customers' evolving needs.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers, helped locate merchandise, suggested suitable options, and checked store system for merchandise at other sites.
- Assisted customers with troubleshooting issues, offering prompt solutions that met their needs.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations to better uncover individual needs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
Education
Associate of Science - Cyber Security
Onondaga Community College
Syracuse, NY12-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Conflict resolution
- Professional demeanor
- Goal oriented
- Cash register operation
- Stocking and receiving
- Sales strategies
Timeline
Sales Floor Associate, Electronics
Walmart
05.2021 - Current
Associate of Science - Cyber Security
Onondaga Community College
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