Zachary Russo
Arlington,VA
Summary
Driven Outlet Manager at Jackson 20 Restaurant, adept in boosting team productivity and achieving financial goals through effective leadership and problem-solving. Excelled in guest seating arrangements and hospitality service, enhancing dining experiences and fostering repeat business. Demonstrated sale expertise by upselling high-profit items, achieving over 100% accuracy in cash handling.
Overview
10
10
years of professional experience
Work History
Outlet Manager
Jackson 20 Restaurant
01.2018 - 07.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow's to meet any daily demand
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Trained and guided team members to maintain high productivity and performance metrics
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
- Supervised 20+ of employees in Restaurant Fast paced Environment
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
Server
Blackwall Hitch
03.2017 - 08.2017
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Prepared beverages and filled food orders for customers
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
- Monitored guests for intoxication and immediately reported concerns to management
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Bartender
Zieg Field Secrets
10.2014 - 01.2017
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Received over 500 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders
- Checked ID cards and verified bar guests were of legal age
- Closed out cash register with 100 % accuracy and prepared cashier report
- Upsold daily specials and beverage promotions to exceed daily sales goals
Server Bartender
Fiorella's
09.2012 - 07.2013
- Checked identification to enforce age requirement for alcoholic beverages
- Prepared beverages and filled food orders for customers
- Monitored guests for intoxication and immediately reported concerns to management
- Upsold high-profit items such as appetizers and mixed drinks
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Education
Leader Ship Certificate - Leader Ship
Senior Leader Ship School
Maysville, NC05.2008
National LeaderShip Certificate - Daily LeaderShip Habits & Quality's
National LeaderShip School
Raleigh, NC03.2009
High School Diploma -
East Carteret High School
Beaufort, NC06.2009
Certified Combat Swimmer - Swimming
Combat Swimming School
Cherry Point Marine Base05.2009
Skills
- Menu memorization
- Guest seating arrangements
- Sale expertise
- Hospitality service expertise
- Dining customer service
Timeline
Outlet Manager
Jackson 20 Restaurant
01.2018 - 07.2018
Server
Blackwall Hitch
03.2017 - 08.2017
Bartender
Zieg Field Secrets
10.2014 - 01.2017
Server Bartender
Fiorella's
09.2012 - 07.2013
Leader Ship Certificate - Leader Ship
Senior Leader Ship School
National LeaderShip Certificate - Daily LeaderShip Habits & Quality's
National LeaderShip School
High School Diploma -
East Carteret High School
Certified Combat Swimmer - Swimming
Combat Swimming School
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