ZACHARY RUTH
Wind Gap,PA
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
14
14
years of professional experience
Work History
Server
Yianni's Taverna
Bethlehem, PA
04.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
Preloader
UPS
Easton, PA
10.2023 - 04.2024
- Loaded and unloaded freight from trucks with a hand-truck or pallet jack.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Monitored inventory levels, identified damaged goods and reported discrepancies to supervisor immediately.
- Provided feedback on processes improvements which could increase efficiency in loading and unloading operations.
Bartender
Sette Luna Restaurant
Easton, PA
05.2021 - 10.2023
- Assisted in setting up the bar for service shift.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Provided drink suggestions to customers based on their preferences.
Bartender
Rivals Sports Bar
Easton, PA
08.2020 - 05.2021
- Provided bar patrons with superior service and an enjoyable experience.
- Excelled at upselling customers from shelf to premium brands.
- Leveraged interpersonal skills and drink-making knowledge to cultivate a loyal clientele.
- Interacting with customers, taking orders, and serving food and drinks.
Account Executive
Chubb Insurance Company
Bethlehem, PA
02.2017 - 08.2020
- Identify cross-selling opportunities for existing and prospect business including Excess Liability, Auto, Homeowners & Valuable Articles.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Achieving and surpassing sales and retention goals individually while contributing to the department monthly, quarterly and annual goals.
- Proactively analyze coverage, identify gaps, and counsel clients and agents alike on Chubb's personal lines product and service.
Senior Insurance Agent
William Penn Agency
Bethlehem, PA
08.2016 - 02.2017
- Cold-calling prospects from internal and external leads.
- Maintaining weekly, monthly, quarterly, and annual sales quotas individually and collectively for the agency.
- Develop marketing strategies to compete with other agents and agencies within the industry.
- Maintaining, establishing, and managing referral partnerships with real estate firms, financial institutes and car dealerships.
- Market carriers for appropriate coverage and negotiate coverage terms and pricing.
Insurance Agent
Wolf Insurance Agency
Nazareth, PA
07.2015 - 08.2016
- Closing customer contracts and generating new sales for growth and retention.
- Develop and generate reports for cross-selling Home, Auto and Umbrella products with various companies represented within the agency.
- Accurately quoting and underwriting for Property & Casualty Personal Lines for existing and prospective clients.
- Conduct annual account reviews to ensure proper coverage and identify any cross-selling opportunities or gaps in coverage.
- Responsible for researching industry trends to profile potential prospects for marketing and advertising campaigns with companies, carriers, and brokers represented by agency.
Premier Phone Banker 2
Wells Fargo Customer Connection
Allentown, PA
01.2013 - 07.2015
- Providing stellar, quality assured customer service to prestigious customers in timely manner while complying with policies and procedures.
- Mentoring team members to enhancing productivity and performance improvement by call-coaching, shadowing, auditing, and role-playing.
- Enhancing customer's relationship, providing financial solutions, and initiating sales by cross-selling to attain and exceed minimum sales performance.
- Participated in team meetings and training sessions to stay abreast of latest changes and updates.
Consumer Phone Banker 1
Wells Fargo Customer Connection
Allentown, PA
07.2010 - 01.2013
- Handling complex calls and providing customers with first contact resolution.
- Verified customer identity according to bank policy prior to processing any transaction requests.
- Identified customer needs and referred them to appropriate departments or resources for further assistance.
- Demonstrating strong sales performance to meet company metrics.
- Achieved Mortgage Referral Rookie - successfully closed average of 6 mortgages a month.
Education
High School Diploma -
Nazareth Area High School
Nazareth, PASkills
- Tactful Communication
- Time Management
- Interpersonal Skills
- Cold calling
- Active Listening
- Detail Oriented
- Excellent multi-tasking ability
- Policy Adherence
- Freight Handling
- Repackaging
- Safe Chemical Handling
- Shipment Processing
- Inventory Accuracy
Timeline
Server
Yianni's Taverna
04.2024 - Current
Preloader
UPS
10.2023 - 04.2024
Bartender
Sette Luna Restaurant
05.2021 - 10.2023
Bartender
Rivals Sports Bar
08.2020 - 05.2021
Account Executive
Chubb Insurance Company
02.2017 - 08.2020
Senior Insurance Agent
William Penn Agency
08.2016 - 02.2017
Insurance Agent
Wolf Insurance Agency
07.2015 - 08.2016
Premier Phone Banker 2
Wells Fargo Customer Connection
01.2013 - 07.2015
Consumer Phone Banker 1
Wells Fargo Customer Connection
07.2010 - 01.2013
High School Diploma -
Nazareth Area High School
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