Zachary Sand
Atlanta
Summary
Dynamic professional with extensive experience in guest relations and team leadership at LaQuinta Inn & Suites. Proven ability to enhance customer satisfaction through effective problem resolution and staff training. Skilled in property management systems and custom furniture design, consistently delivering exceptional service and fostering client loyalty.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Supervisor
LaQuinta Inn & Suites
Atlanta
01.2025 - 11.2025
- Supervised front desk operations and ensured smooth guest check-in and check-out processes.
- Trained new staff on customer service standards and hotel policies.
- Handled guest inquiries and resolved issues efficiently to enhance satisfaction.
- Managed room assignments and coordinated with housekeeping for timely service.
- Maintained accurate records of reservations and cancellations in the property management system.
- Implemented procedures to ensure compliance with health and safety regulations.
- Handled cash registers and balanced daily receipts.
- Resolved guest complaints in a professional manner.
- Greeted guests and checked them in and out of the hotel.
- Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
- Reviewed guest feedback forms to identify areas needing improvement.
- Scheduled shifts for front desk personnel.
- Oversaw recruiting, interviews and new employee hiring.
Home Furnishing Consultant
American Signature Furniture
11.2023 - 04.2024
- Updated customers on scheduled deliveries of furniture to homes.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
Sales Associtate
Office Max
07.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
McDonalds
06.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Campbell High School
Smyrna, GA05.2020
Skills
- Client consultation
- Furniture selection
- Custom Furniture Design
- Design Presentation
- Guest relations
- Property management systems
- Team leadership
- Staff training
Timeline
Hotel Front Desk Supervisor
LaQuinta Inn & Suites
01.2025 - 11.2025
Home Furnishing Consultant
American Signature Furniture
11.2023 - 04.2024
Sales Associtate
Office Max
07.2021 - 12.2022
Cashier
McDonalds
06.2018 - 01.2019
High School Diploma -
Campbell High School