Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Zachary Saunders

Concord,NC

Summary

Customer-oriented years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.

Overview

9
9
years of professional experience

Work History

Service Coordinator

Carolina CAT
Charlotte, NC
08.2023 - Current

Providing excellent customer service to ensure clients needs are met and satisfied. Creating quotes for customer that are accurate and efficient to the repairs needed. Support technicians on day to day operations to make sure deadlines are met. Help support the supervisor and manager for the needs for our department in order to succeed.

Store Manager

Starbucks
Huntersville, NC - North Carolina
03.2022 - 08.2023

Operates and leads their own business everyday. We establish business tactics and strategies to achieve operational performance ans sales goals. Schedule and manage employees to success. Develop and recruit talent from our employee or new-hires. Analyzing your business to see how you are performing and what support that you need to succeed.

Assistant Store Manager

Starbucks
Concord, NC
12.2021 - 03.2022

Assists the Store Manager of any needs for the store. Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels. Conducted analysis to address productivity and improve employee morale.

Shift Supervisor

Starbucks
Concord, NC
11.2020 - 12.2021

Not only providing the same attribute as a barista, but becoming a leader while the Store Manager is absent. A shift is responsible for handling money correctly and overall making sure that the store is running smoothly.

Barista/Barista Trainer

Starbucks
Concord, NC
10.2020 - 11.2020

Preparing customer orders as requested. Assistant shift leaders in opening and closing duties as needed. Maintaining a clean and working environment. Keeping customers happy and satisfied.

North Carolina Student Legislature

University of North Carolina at Charlotte
Raleigh, NC
09.2018 - 05.2020

Represented as a member of Student Legislature in the State of North Carolina through the University of North Carolina at Charlotte. Through this internship I would help represent the North Carolina colleges by helping the Congressmen and Congresswomen with ideas and visuals that are needed in the this state. Would help create resolutions which then would be vote on to be represented in Congress to become a bill and potentially into a law.

Early Childhood and Children's Intern

Pitts Baptist Church
Concord, North Carolina
05.2019 - 08.2019

To give college students the opportunity to experience ministry in a real life setting. Pitts Baptist Church provides an experience in this area over a ten-week period during the summer break. Helped with the Preschool and Children's Director to help with their needs to have a successful summer with the kids. Teaching a lot kids about stories in a Bible, and planning out fun activities for the children to enjoy their summer.

Barista/Barista Trainer

Starbucks
Concord, North Carolina
08.2016 - 09.2018

Preparing customer orders as requested. Assistant shift leaders in opening and closing duties as needed. Maintaining a clean and working environment. Keeping customers happy and satisfied.

Education

Graduate Certificate - Cybersecurity

University Of North Carolina At Charlotte
Charlotte, NC
11.2020

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte
Charlotte, NC
05.2020

Bachelor of Arts - Political Science

University of North Carolina At Charlotte
Charlotte, NC
05.2020

High School Diploma -

Jay M Robinson High School
Concord, NC
05.2016

Skills

  • Active listener
  • Multitasking
  • Calm under pressure
  • Teamwork and collaboration
  • Data entry
  • Recordkeeping
  • Administrative support
  • Leadership skills
  • Ongoing client support
  • Customer relationship management

Accomplishments

  • 2-time "Partner of Quarter" Award for Starbucks
  • Q3 2023 District Store Manager of the Quarter
  • Q3 2023 Area Store Manager of the Quarter
  • Top Volume in Sales for all Cafe Stores in the Area for FY 22-23
  • Top Volume in Sale for all Drive-Thru stores in Area for FY 21-22
  • Top Operating Store in Q2 and Q3 of 2023
  • Highest % of Controllable Contribution in Q2 of 2023
  • Top store % in Area for Total Contribution in Q2 and Q3 of 2023
  • Rookie Of the Year in FY 24 for Carolina Cat

Affiliations

  • Chancellor List: Fall 2017, Spring 2018, Fall 2019
  • Deans List: Fall 2018, Spring 2019
  • Men's Club Volleyball Team for UNCC 2017-2020
  • National Volleyball Coach 2024
  • Member of Alpha Phi Sigma - Criminal Justice Honor Society
  • National Society of Leadership and Success
  • North Carolina Student Legislature
  • Law Society

Timeline

Service Coordinator

Carolina CAT
08.2023 - Current

Store Manager

Starbucks
03.2022 - 08.2023

Assistant Store Manager

Starbucks
12.2021 - 03.2022

Shift Supervisor

Starbucks
11.2020 - 12.2021

Barista/Barista Trainer

Starbucks
10.2020 - 11.2020

Early Childhood and Children's Intern

Pitts Baptist Church
05.2019 - 08.2019

North Carolina Student Legislature

University of North Carolina at Charlotte
09.2018 - 05.2020

Barista/Barista Trainer

Starbucks
08.2016 - 09.2018

Graduate Certificate - Cybersecurity

University Of North Carolina At Charlotte

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte

Bachelor of Arts - Political Science

University of North Carolina At Charlotte

High School Diploma -

Jay M Robinson High School
Zachary Saunders