Zachary Schoenblatt
Miami,FL
Summary
Hard working and dependable with 10+ years experience in a fast paced restaurant industry, equipped with strong knowledge of service standards. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
Work History
Food Runner/Busser/Dishwasher
The Citadel
09.2023 - Current
- Food runner responsible for bringing all orders from restaurants to customers at Rooftop Bar.
- Busser responsible for cleaning all tables: taking dirty dishes to the dish pit and wiping down tables.
- Dishwasher responsible for rinsing dishes, running them through the machine, and restocking them on the clean shelf.
- Collaborated well with other food runners to deliver orders accurately.
- Greeted customers and provided outstanding customer service.
- Cleared tables immediately after guests left in preparation for next party.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Responsible for cleaning and restocking bathrooms with soap, paper towels and toilet paper.
- Restocking clean plates and silverware to designated restaurants.
- Maintained speed of service for food orders while minimizing errors and complaints.
Cashier
1-800 Lucky
01.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Took all food orders and gave out buzzers. Rung buzzers and gave out all orders.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Chef
Dr. Smood
11.2022 - 01.2023
- Responsible for all food prep and making all orders as they come.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Coordinated with team members to prepare orders on time.
- Maintained well-organized work place to keep work consistent.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Responsible for cleaning up and shutting down the station at the end of each shift.
Kavatender/Barback
Syndicate Wynwood Plant Bar
06.2021 - 10.2022
- Managed a Kava and Kratom bar in fast paced bar, working solo shifts.
- Responsible for making and creating new Kava and Kratom drinks.
- Greeted customers and provided friendly, knowledgeable service.
- Educated new guests on the effects of Kava and Kratom.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Tasks include opening and setting up the whole bar, managing the bar and outside, taking and making all Drink orders, and closing down and cleaning up at the end of each shift.
- Assisted in setting up and breaking down bar area for special events.
Customer Service Representative / Vet Diet Team
Chewy
06.2020 - 05.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Host/Busser/Dishwasher
Captain Brian’s Seafood Market & Resaurants
09.2017 - 01.2020
- As a host worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- As a busser responsible for getting their drinks as well as clearing tables.
- As dishwasher was responsible for collecting all dishes and glassware to the back, washing them, and restocking them.
- Supported servers and food runners with keeping dining area ready for every guest.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Team Member
Which Wich Superior Sandwiches
12.2015 - 08.2016
- Responsible for all aspects of operation including, prep, sandwich personnel, cashier, host, and delivery.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
Juicer/line master/Shift leader
Choices Vegan Cafe
06.2013 - 08.2015
- As a juicer, responsible for making and bottling cold pressed juices, cold brew coffees, ginger shots and kale chips.
- As a line master for night shifts, responsible for all food prep, making orders (food and smoothies), cleaning up and closing the store.
- As a shift manager for a brief period, responsible for cash handling and managing all procedures of closing at night.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Described menu items and daily specials to customers.
- Followed all cleanliness and sanitation procedures.
- Accurately operated cash register to process customer payments.
Education
Bachelor's in General Studies -
New College of Florida
05.2020
Skills
- Bartending
- Busser
- Host/Hostess
- Shift Management
- Food Service
- Upselling
- Restaurant Experience
- Serving Experience
Timeline
Food Runner/Busser/Dishwasher
The Citadel
09.2023 - Current
Cashier
1-800 Lucky
01.2023 - 07.2023
Chef
Dr. Smood
11.2022 - 01.2023
Kavatender/Barback
Syndicate Wynwood Plant Bar
06.2021 - 10.2022
Customer Service Representative / Vet Diet Team
Chewy
06.2020 - 05.2021
Host/Busser/Dishwasher
Captain Brian’s Seafood Market & Resaurants
09.2017 - 01.2020
Team Member
Which Wich Superior Sandwiches
12.2015 - 08.2016
Juicer/line master/Shift leader
Choices Vegan Cafe
06.2013 - 08.2015
Bachelor's in General Studies -
New College of Florida
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