Zachary Scogna
Relationship Manager/ Client Success
Davenport,FL
Summary
A results focused leader building long term relationships through a hands on approach and commitment to service. Twelve plus years in management in a broad range of roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Relationship Manager/ Client Success
Polly
1 2022 - Current
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Operations Manager
LA Fitness Sports Club
06.2021 - 01.2022
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Food and Beverage Manager
W Atlanta Midtown
11.2018 - 11.2020
- Created staff work schedules and completed payroll for 40+ employees across 4 outlets
- Partnered with Director of Accounting to create more efficient and precise systems for employee payroll
- Developed staffing model for all food and beverage outlets to acquire new hires. This model allowed for increase in additional positions created
- Provided new hires with Marriott Values and Culture orientation
- Participated in monthly conference calls to provide touch point/action plans to corporate teams
Assistant Manager
High Velocity- Atlanta Marriott Marquis
06.2016 - 03.2018
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed bar and wait staff and directed hiring program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
Education
Bachelor of Arts - Journalism Major - English Minor
Penn State University
State College PA 09.2004 - 12.2008
Skills
Research and due diligence
Client service optimization
Strategic communications
Training and mentoring
Customer Relations
Inter-department collaboration
Complaint resolution
Account management
CRM
Multi-line phone talent
Timeline
Operations Manager
LA Fitness Sports Club
06.2021 - 01.2022
Food and Beverage Manager
W Atlanta Midtown
11.2018 - 11.2020
Assistant Manager
High Velocity- Atlanta Marriott Marquis
06.2016 - 03.2018
Bachelor of Arts - Journalism Major - English Minor
Penn State University
09.2004 - 12.2008
Relationship Manager/ Client Success
Polly
1 2022 - Current
Similar Profiles
Joy MentinoJoy Mentino
Office Supervisor at PollyOffice Supervisor at Polly
Irasema DelgadilloIrasema Delgadillo
Customer Success Specialist at PollyCustomer Success Specialist at Polly
Jeremy MillerJeremy Miller
Vice President of Sales at PollyVice President of Sales at Polly