Zachary S. Dunigan
Columbus
Summary
Seeking a full-time position in a company that offers a challenging environment and increased benefits. Utilize my skills and experience to drive efficient and productive advancements for the organization.
Overview
18
18
years of professional experience
Work History
Loan Officer Assistant
Fairway Independent Mortgage Corporation
03.2022 - Current
- Answered inquiries and provided superior customer service to clients.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Set up files using loan officer checklist and submitted on-time for processing.
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
- Developed strong rapport with real estate agents, cultivating valuable referral networks that led to increased business growth opportunities.
Personal Production Assistant
The Huntington National Bank
06.2016 - 03.2022
- Handling a multi-million dollar pipeline, purchase or refinance, from start to finish
- Daily Conversations with borrowers, realtors, and title and insurance agents, working hand in hand to obtain the necessary documentation to get a loan fully approved
- Provide excellent customer service to all potential borrowers, navigating through my pipeline to ensure that all loans close on time or ahead of schedule
- Talk to prospective customers about home lending options, and taking those referrals from beginning to end in an efficient manner
- Work with my processing team to manage the pipeline that I have, and coordinate with them when ordering vendor documents, ensuring they are ordered in a timely fashion, keeping the loans on track to close on time
Evening Desk Supervisor, Guest Service Agent, Shuttle Driver
Doubletree by Hilton
11.2014 - 06.2016
- Responsible for front desk activities in a 300-room property which include, but are not limited to, checking guests into the hotel, handling multiple phone calls, dealing with vendors, giving directions
- Deal with guest issues, complaints or compliments by listening, understanding and reacting appropriately
- Inspect rooms for cleanliness and insure they are properly arranged for guests
- Responsible for transporting guests to/from various locations safely and efficiently
- Coordination with other departments throughout the shift to maintain a presentable, clean lobby and workplace
- Assist other departments when they are understaffed
- Encourage co-workers to exceed guest expectations to insure a pleasurable experience
Bistro Staff Member
Courtyard by Marriott
12.2012 - 01.2015
- Proper set up of Bistro (and Bar in the evening) for morning and evening services set by Marriott standards for cleanliness and appearance throughout each shift
- Maintaining guest satisfaction
- Keeping proper records and ordering weekly food/alcohol/cleaning supply orders; knowing and maintaining temperature requirements for food, equipment
- Counting/balancing the cash register before and after each shift to insure an accurate daily deposit
- Coordination of the Bistro staff schedule
- Training new employees
Social Representative, Social Coordinator
Residence Inn by Marriott
02.2011 - 11.2012
- Preparation of evening meal for guests - cleanliness, signage, cooking the food itself
- Creation of monthly food calendars which were used by staff and placed in all guest rooms
- Ordering food/supplies from vendors as well as shopping separately for needed items
- Counting/balancing the cash register before and after each shift to insure an accurate daily deposit
- Coordination of the Bistro staff schedule
- Training new employees
Penn Station
09.2008 - 09.2012
Donato's Pizza
10.2009 - 07.2010
Jan-Pro
09.2008 - 10.2009
Hungry Howie's
10.2007 - 08.2008
BJ's Restaurant & Brewery
02.2007 - 10.2007
Applebee's Bar & Grill
08.2006 - 02.2007
Education
College - history, journalism
The Ohio State University
Columbus, OH05.2006
High School -
Springboro High School
Springboro, OH06.2004
Skills
- File management
- Loan processing
- Credit
- Credit analysis
- Documentation review
- Document verification
Timeline
Loan Officer Assistant
Fairway Independent Mortgage Corporation
03.2022 - Current
Personal Production Assistant
The Huntington National Bank
06.2016 - 03.2022
Evening Desk Supervisor, Guest Service Agent, Shuttle Driver
Doubletree by Hilton
11.2014 - 06.2016
Bistro Staff Member
Courtyard by Marriott
12.2012 - 01.2015
Social Representative, Social Coordinator
Residence Inn by Marriott
02.2011 - 11.2012
Donato's Pizza
10.2009 - 07.2010
Penn Station
09.2008 - 09.2012
Jan-Pro
09.2008 - 10.2009
Hungry Howie's
10.2007 - 08.2008
BJ's Restaurant & Brewery
02.2007 - 10.2007
Applebee's Bar & Grill
08.2006 - 02.2007
High School -
Springboro High School
College - history, journalism
The Ohio State University
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