Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Shifflett

Roanoke,VA

Summary

Dynamic Assistant Manager with a proven track record at Sidecar, excelling in customer relations and team support. Enhanced operational efficiency through meticulous inventory management and staff training. Skilled in upselling techniques and menu recommendations, driving repeat business and elevating guest experiences. Committed to fostering a collaborative and high-performing environment.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Sidecar
02.2020 - 06.2025
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • I was a bartender and helped create cocktails and build the cocktail menu.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • I regularly took inventory and ordered wines, beer, and liquor.
  • Created schedules for staff.
  • Planned private and outdoor events with my team.
  • I was a server as well and built a rapport with our guests.
  • Established menu knowledge for food and drinks.
  • I would run others food/drinks, bus tables, take orders, seat guests or make drinks to help with the flow of the restaurant
  • Interviewed hired and trained employees for front of the house.

Bartender

The Quarter
07.2015 - 01.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Education

High School Diploma -

Franklin County High School
Franklin County, VA
06-2013

Skills

  • Recruiting and interviewing
  • Budget assistance
  • Sales monitoring
  • Orientating and training
  • Time management
  • Customer relations
  • Team member support
  • Menu item recommendation
  • Daily specials memorization
  • Order accuracy
  • Upselling techniques
  • Food and beverage pairings

Timeline

Assistant Manager

Sidecar
02.2020 - 06.2025

Bartender

The Quarter
07.2015 - 01.2020

High School Diploma -

Franklin County High School

Similar Profiles

CREATE PROFILE