Zachary Shin
Artesia,CA
Overview
2
2
years of professional experience
Work History
Assistant Manager
First Medical Center
12.2024 - Current
- Screen, hire, train, and manage scheduling for front desk and nurse personnel
- Maintained high-touch and 1:1 cadences with staff for seamless sync on tasking, workplace morale, and conflict resolution
- Developed New strategies, forms, and processes for maximum workplace efficacy and compliance with new regulations
Assistant Head Medical Receptionist
First Medical Center
06.2024 - 12.2024
- Manage calendars for various appointments in the office, coordinate with external clinics & hospitals for patient referrals, and maintain relations with external representatives for 300+ patients
- Coordinate between doctors & patients to provide pre-op clearance and set up post-op appointments
- Liaison between internal & external care providers on pre-op, post-op, and inbound/outbound referrals
Medical Front Desk Receptionist
First Medical Center
08.2023 - 06.2024
- Utilized the EMR system to identify issues with patient prescriptions and forward PHI within strict HIPPA guidelines
- Operated telephone to answer, screen, take messages, forward calls, and provide information
Education
Bachelor of Science - Cognitive Science Spec. Design And Interaction
University of California, San Diego
La Jolla, CA06-2023
Skills
- User research
- Prototyping
- Design thinking
- UX design
- Wireframing
- Visual design
- Web design
- Mobile design
- Usability testing
- Figma proficiency
- Team collaboration
- Interaction design
- User experience testing
- User data collection
- User testing
- Icon design
Languages
Korean
Native or Bilingual
Timeline
Assistant Manager
First Medical Center
12.2024 - Current
Assistant Head Medical Receptionist
First Medical Center
06.2024 - 12.2024
Medical Front Desk Receptionist
First Medical Center
08.2023 - 06.2024
Bachelor of Science - Cognitive Science Spec. Design And Interaction
University of California, San Diego
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