Microsoft Excel
Zachary Shipp
Social Media Admin
Tomball,TX
Summary
Proven leader and adept communicator, excelled at Lowe's by boosting equipment sales through strategic planning and exceptional service, fostering long-term client relationships. Skilled in inventory control and operations management, demonstrated by effectively training staff and optimizing resource allocation at Action Rentals. Achieved significant customer satisfaction and team performance enhancements by leveraging social media management and content creation skills.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
Work History
Shift Supervisor/Rental Associate/Social Media Administrator
Action Rentals
06.2016 - 11.2023
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Monitored and analyzed social media metrics to optimize marketing efforts, resulting in improved reach and visibility.
- Increased brand awareness by developing and implementing targeted social media strategies.
Outdoor Power Equipment Sales Specialist
Lowe's
11.2013 - 06.2015
- Provided after-sales support by coordinating with technical teams to resolve any issues or concerns promptly, ensuring customer satisfaction and repeat business.
- Established long-term relationships with clients by providing exceptional service and support for their equipment needs.
- Increased equipment sales by developing and implementing strategic sales plans tailored to customer needs.
- Collaborated with sales team to identify potential clients, resulting in a significant increase in new business opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Head Cashier/Window Screening Specialist
Ace Hardware
03.2012 - 09.2013
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Optimized inventory levels at cash wrap stations by regularly restocking supplies and communicating needs to management.
- Supported project safety by following established protocols and conducting daily inspections of work areas for potential hazards.
- Reduced waste and saved resources by accurately identifying reusable materials in screen-making process.
Education
No Degree - Biology
01.2011 - 06.2015
High School Diploma -
08.2005 - 06.2009
Skills
Customer-Oriented
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Software
Microsoft Publisher
Microsoft Word
Google Docs
Google Sheets
Certification
Eagle Scout
Timeline
Certified Forklift Operator, Action Rentals
06-2017
Shift Supervisor/Rental Associate/Social Media Administrator - Action Rentals
06.2016 - 11.2023
Outdoor Power Equipment Sales Specialist - Lowe's
11.2013 - 06.2015
Head Cashier/Window Screening Specialist - Ace Hardware
03.2012 - 09.2013
Lone Star College System - No Degree, Biology
01.2011 - 06.2015
Christian College Preparatory Academy - High School Diploma,
08.2005 - 06.2009
Eagle Scout
2009-07
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