Zachary D. Sieberg
Buffalo,New York
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
On-Site Manager
Keel Team Realty
Buffalo, New York
2023.02 - Current
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
Maintenance Technician
ConAm
Colorado Springs, CO
08.2022 - Current
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Adhered to company safety and OSHA procedures to minimize accidents.
- Installed new locks, door handles and door closers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Finalized work on building systems by completing basic carpentry and other finish work.
- Ordered parts, supplies and tools to maintain inventory.
Field Artillery Cannon Crewmember
United States Army
Fort Hood, Texas
07.2007 - 03.2013
- Provided administrative support to 1SG and Commander
- Performed daily security base sweeps
- Transported and detained persons on Iraq’s target list
- Maintained and employed M9 pistol, M4 Carbine, and M2 .50 caliber weapons
- Drove and operated self-propelled howitzers, ammunition trucks and other wheeled vehicles
- Provided post security and participated in reconnaissance operations
- Identified target locations, and handled wire and radio communications
- Move levers or controls that operate lifting devices, such as forklifts, lift beams with swivel-hooks, hoists, or elevating platforms, to load, unload, transport, or stack material
- Inspect product load for accuracy and safely move it around warehouse or facility to ensure timely and complete delivery
- Manually or mechanically load or unload materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Position lifting devices under, over, or around loaded pallets, skids, or boxes and secure material or products for transport to designated areas
- Move controls to drive gasoline- or electric-powered trucks, cars, or tractors and transport materials between loading, processing, and storage areas.
Customer Service
Maritz
Fenton, Missouri
11.2005 - 06.2006
- Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, cancelled accounts, and obtained details of complaints
- Obtained and examined relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Kept records of customer interactions and transactions, recorded details of inquiries, complaints, comments, as well as actions taken
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Managed over 100+ customer calls daily
- Referred unresolved customer grievances to designated departments for further investigation
- Determined charges for services requested, collected deposits and payments, and arranged billing
- Reviewed insurance policy terms to determine whether loss was covered by insurance
- Contacted customers to respond to inquiries or to notify them of claim investigation results or planned adjustments
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
Associate of Applied Science - Early Childhood Development
Purdue University
Davenport, IA04.2015
Bachelor of Science - Criminal Justice – Homeland Security
Purdue University
Davenport, IA06.2014
Skills
- Military Training
- Radar
- Combat Lifesaver
- Office Clerk
- Task Concentration
- Supply and Parts Ordering
- Repair Work Planning
- Hand and Power Tool Operation
- Facilities Painting and Repair
- Safety Awareness
- Facility Upkeep
- Problem-Solving Ability
- Troubleshooting Strengths
- Punch Lists
- Monitoring Expenditures
- Prioritizing and Planning
Additional Information
- AWARDS AND CERTIFICATIONS , Army Service Ribbon Global War on Terrorism Ribbon Good Conduct Medal Army Achievement Medals (2) Army Commendation Medals (2) Overseas Ribbon Iraqi Campaign Medals (2), Stars (2)
Timeline
On-Site Manager
Keel Team Realty
2023.02 - Current
Maintenance Technician
ConAm
08.2022 - Current
Field Artillery Cannon Crewmember
United States Army
07.2007 - 03.2013
Customer Service
Maritz
11.2005 - 06.2006
Associate of Applied Science - Early Childhood Development
Purdue University
Bachelor of Science - Criminal Justice – Homeland Security
Purdue University
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