Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Silverstein

Queens,NY

Summary

Seasoned Floor Manager highly effective at managing wide-ranging tasks in support of Business Operations. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and equitable leader of numerous personalities and individuals.

Overview

6
6
years of professional experience

Work History

Studio Manager

Wyckoff Windows LLC.
07.2022 - Current
  • Facilitated communication between clients, staff and vendors for smooth project processes.
  • Implemented marketing strategies to promote studio to potential clients, resulting in bookings with big brand names (Vox Media, TJ Maxx, Amazon, Conde Naste)
  • Recruited, trained, and developed high-performing and customer-focused team from scratch.
  • Organized and maintained client databases for accurate communication information.

Floor Manager

PRE3PL
09.2021 - 07.2022
  • Onboarded, Managed and trained a team of 15 employees on workflow of testing and grading of pre-owned cell phones and electronic devices
  • Led daily team meetings to evaluate progress and delegate tasks for the coming work week
  • Facilitated procurement of new device testing software resulting in increased productivity and reduced testing time, thus increasing sellable inventory.

Call Center Manager

EMB Phones
07.2020 - 09.2021
  • Conducted regular performance reviews of staff to ensure quality customer service
  • Developed a mentorship program where seasoned call center employees would coach new hires expediting training, increasing accountability
  • Collaborated with other managers to write more optimized call scripts for facilitating customer needs leading to higher volumes of resolutions per day.

Standards - Assistant Store Manager

Higher
12.2017 - 03.2020
  • Oversaw cash handling, bank deposits, and opening and closing procedures
  • Supervised a staff of 13 employees while conducting education sessions on product knowledge and sales etiquette
  • This increased staff retention, daily sales volume, and improved customer experience
  • Surpassed monthly sales goals with over $20k in personal sales, and increased average team sales $100-$150k over projected monthly store goals.

Education

BBA Bachelors of Business Administration - Bussiness Administration

CUNY Brooklyn College
New York, NY

Skills

  • Software Proficiency
  • NetSuite
  • Data Entry
  • Team building
  • Communication Skills
  • Proven leadership
  • Project Management
  • Conflict Resolution
  • Expense Tracking
  • Team Management Understanding
  • Business Analysis

Timeline

Studio Manager

Wyckoff Windows LLC.
07.2022 - Current

Floor Manager

PRE3PL
09.2021 - 07.2022

Call Center Manager

EMB Phones
07.2020 - 09.2021

Standards - Assistant Store Manager

Higher
12.2017 - 03.2020

BBA Bachelors of Business Administration - Bussiness Administration

CUNY Brooklyn College

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Zachary Silverstein