Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Zachary Smiley

Killeen,Texas

Summary

Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.

Overview

9
9
years of professional experience

Work History

Chick-Fil-A Operations Leader

Chic-Fil-A
Copperas Cove, TX
03.2022 - Current
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Developing and implementing effective strategies to optimize operational performance.
  • Creating reports on operational activities, performance metrics and customer feedback.
  • Developed and implemented food safety standards, policies, and procedures to ensure compliance with local health regulations.
  • Evaluated performance of employees on a regular basis; provided guidance, coaching, and corrective action when necessary.

Intelligence Analyst

Army
Fort Hood, TX
01.2019 - 07.2021
  • Responsible for providing the Army with crucial and reliable information about enemy forces and potential areas of conflict. I
  • Analyzed, assessed, processed, and distributed tactical intelligence, as well as created, documented, organized, and cross-referenced intelligence records and files.
  • Determined key trends using gathered intelligence.
  • Participated in training sessions designed to improve tactical skills associated with gathering intelligence in challenging environments.
  • Assessed intelligence data to predict future criminal or terrorist activity.

Team Memeber

Chick-fil-A
Fayetteville, AR
08.2015 - 12.2016
  • Received and processed customer orders accurately and efficiently.
  • Prepared food items according to company recipes and standards.
  • Greeted customers in a friendly manner and took orders accurately.
  • Cleaned and maintained the dining area, kitchen equipment, and counters.
  • Provided excellent customer service by attending to guests needs promptly.
  • Performed opening and closing duties such as cleaning work areas and restocking shelves.

Education

BBA - Bachelor of Science in Organizational Management

Purdue Global
Online
05-2024

High School Diploma -

Benton High School
Benton, AR
05-2014

Early Education

University of Arkansas, Fayetteville
Fayetteville, AR

Skills

  • Organizational Development
  • Workforce Planning
  • Key Performance Indicators
  • Safety Management
  • Operational Excellence
  • Innovation and Creativity
  • Collaboration and Teamwork
  • Operations Management
  • Team Training
  • Task Delegation

Affiliations

  • 6th Grade small group leader and 2nd grade team leader with local church

Accomplishments

  • 2x Army Achievement Medal
  • Army Commendation Medal

Timeline

Chick-Fil-A Operations Leader

Chic-Fil-A
03.2022 - Current

Intelligence Analyst

Army
01.2019 - 07.2021

Team Memeber

Chick-fil-A
08.2015 - 12.2016

BBA - Bachelor of Science in Organizational Management

Purdue Global

High School Diploma -

Benton High School

Early Education

University of Arkansas, Fayetteville

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Zachary Smiley