Zachary Smith
St. Augustine,FL
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Operations Manager
Titan Outdoor Solutions
2024 - 2025
- Established standard operating procedures that improved service and reduced operational costs.
- Oversaw vendor relationships, negotiating contracts to secure favorable terms aligned with company goals.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Streamlined operational workflows, enhancing productivity and reducing delays.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Exterior Cladding & Siding Installation Manager
Construction Specialties of North Florida
01.2022 - 2024
- Achieved timely completion of siding installations through effective management of up to 30 projects weekly. Enhanced client satisfaction by fostering strong communication and addressing project requirements. Drove operational efficiency in installation processes.
- Managed comprehensive field operations, implementing cost control measures and maintaining quality oversight for new construction and remodeling projects.
- Oversaw hiring processes and managed operational activities of assistant managers, field technicians, subcontractors, and field crews.
- Reviewed and confirmed accuracy of sales quotes and project timelines, ensuring timely delivery.
- Achieved comprehensive product knowledge across all exterior types, enhancing team capabilities. Delivered expert guidance on installation materials and warranty applications, resulting in improved project execution. Streamlined application processes for exterior products, leading to increased efficiency.
Branch Manager / General Manager
Great Day Improvements
07.2021 - 11.2021
- Oversaw Nashville branch operations for large home exterior and room addition company, driving profitability and quality standards.
- Assisted with reviewing project schedules for new jobs. Supported recruitment efforts for new installers. Monitored work progress and completed service calls. Met with customers to discuss complex job requirements.
- Recruited and trained crews to guarantee compliance with company installation guidelines.
- Oversaw customer, employee, and subcontractor interactions to ensure alignment with company expectations.
Project Manager
Dominion Siding
08.2019 - 06.2021
- Oversaw management of James Hardie siding products for new construction, commercial, residential, and remodeling projects.
- Oversaw Owens Corning roofing installation for new construction projects in both commercial and residential sectors.
- Directed daily operations for site management throughout all installation phases until project completion.
- Conducted inspections for pre-install siding and shingles. Completed final inspections for siding and roofing. Supported quality assurance through thorough inspection processes.
- Monitored inventory of materials at project site. Assisted with timely delivery of materials as required.
Director of Operations/ General Manager
Davidson Group
04.2019 - 08.2019
- Oversaw all aspects of the construction process, while managing multiple projects simultaneously.
- Scheduled projects in logical steps; set daily, weekly, monthly goals, tracked progress, and reported to owner.
Program Engineer
ABC Technologies
08.2013 - 04.2019
- Managed a multitude of automotive program projects, launched multi- million dollar programs, and tracked budgets.
Education
Business Management
Middle Tennessee State University
Murfreesboro, TNSkills
- Customer Service
- Business Operations
- CRM System Proficiency
- Xactomate, Blue Beam, Procore
- Staff Management
- Scheduling
- Mold Remediation Experience
- Purchasing, Cost Control, Budget Management
- Sales
- Construction Estimating
- Workplace Safety, OSHA
Certification
AIAG Core Tools Certified- APQP, FMEA, MSA, SPC, Six Sigma Blue Belt, GD&T Certified, James Hardie Certified Alliance Manager, Owens Corning Roofing Specialist
Timeline
Exterior Cladding & Siding Installation Manager
Construction Specialties of North Florida
01.2022 - 2024
Branch Manager / General Manager
Great Day Improvements
07.2021 - 11.2021
Project Manager
Dominion Siding
08.2019 - 06.2021
Director of Operations/ General Manager
Davidson Group
04.2019 - 08.2019
Program Engineer
ABC Technologies
08.2013 - 04.2019
Operations Manager
Titan Outdoor Solutions
2024 - 2025
Business Management
Middle Tennessee State University