Zachary Smith

Lead and guided a team of teachers in providing weekly Family life education courses to families.

Lead

• Evaluated program effectiveness through participant feedback and assessments.
• A team of teachers in providing weekly family life education courses to families.

• Excellent communication skills, both verbal and written.
• Enhanced Curriculum quality by collaborating with teachers and administrators to review, revise and implement new instructional materials.
• Assisted in the application of taught principles to support the specific family situation of each student.
• Self-motivated, with a strong sense of personal responsibility.

• Responded promptly to customer inquiries regarding policy details and claims processing.
• Assisted clients in understanding coverage options and benefits.
• Processed policy changes and renewals efficiently using internal systems.
• Developed solutions for customer concerns, enhancing satisfaction levels.
• Increased policyholder retention with exceptional customer service and detailed explanation of insurance coverages.