Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Zachary Socia

Alexandria,LA

Summary

Well-rounded professional with experience in working in a variety of medical facilities and retail, but knowledgeable to learn and excel in many other work fields. Strives to excel and adapt in environments with fast paced and stressful situations that require quick thinking and maintaining a high level of confidence. Efficient, punctual, and a quick learner that's always wanting to learn and execute new tasks. I withhold a strong work ethic by being reliable, dependable, and having effective communication skills. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellence in multi-tasking in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Cavender's Boot City
03.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Site Supervisor

St.Mary's Residential training school
06.2023 - 12.2023
  • Highly detailed-oriented site supervisor managing the employment of our shift workforce
  • Worked as a team supervising a facility housing over 200 mentally disabled clients with special needs
  • Committed to professionalism by overseeing and redirecting a team of staff members employed in 26 separate group homes
  • Oversaw day-to-day operations throughout the campus managing staff, monitoring performance, and provided guidance and feedback to staff on a regular basis
  • Always ensuring that tasks are completed accurately and on time
  • Having direct supervision while being physically present or in close proximity to staff and clients to be readily available in a crisis or to provide any assistance needed to ensure that every client's needs were met
  • Skilled in incident reports in the case of an incident, such as a client acting out or a client being injured.

Direct Care Professional

St. Mary's Residential Training School
06.2022 - 06.2023
  • Worked in a group home environment with 8 clients per home
  • Clients were all mentally challenged with severe autism, down syndrome, and various mental disabilities
  • Provided caring, intimate, hands-on healthcare for mentally challenged clients
  • Assisted with bathing
  • Helped clients with daily living needs
  • Assisted with feeding and fixing meals.

CNA - Certified Nursing Assistant

Riverside Hospital
06.2020 - 04.2022
  • Attended to patients in a 29-bed unit, continuously checking on needs and maintaining high standards of patient care
  • Routinely checked vital signs
  • Assisted patients for daily baths, getting dressed, and made sure all their needs were taken care of
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

CNA - Certified Nursing Assistant

Lasalle General Hospital
04.2018 - 03.2019
  • Worked in a senior behavioral health unit
  • Provided exceptional care to patients with mental health diagnoses
  • Communicated patient's condition to the nurse in charge
  • Scheduled patient group activities.

Education

College Student in Nursing -

Louisiana State University-Alexandria
Alexandria, LA
06.2024

Some College in Biology -

Northwestern State University
Natchitoches, LA
05.2016

High school diploma -

Alexandria Senior High School
Alexandria, LA
05.2011

Skills

  • Hospital experience
  • Crisis Intervention
  • Supervising experience
  • Disciplinary Actions
  • Incident Reports
  • Money Handling
  • Performance Evaluations
  • Direct Supervision
  • Corrective Action
  • Conflict Resolution
  • Emergency Situations
  • Communication skills (10 years)
  • Customer service
  • Mathematical aptitude
  • Attention to Detail
  • Computer skills
  • Leadership
  • Honesty
  • Problem Solving
  • Numeracy skills
  • Organizational skills
  • Teamwork
  • Emotional intelligence
  • Fast learner
  • Patience
  • Attentive
  • Collaborative
  • Employee relations
  • Empathetic
  • Innovative
  • Cash Handling
  • Cash Register Operation
  • Cash Management
  • Refunds and exchanges
  • Issue Resolution

Certification

  • CPR: 06/2022 to 06/2024
  • CPI: Present
  • BLS Certification: Present

Awards

Employee of the Month - October 2023

Timeline

Cashier

Cavender's Boot City
03.2024 - Current

Site Supervisor

St.Mary's Residential training school
06.2023 - 12.2023

Direct Care Professional

St. Mary's Residential Training School
06.2022 - 06.2023

CNA - Certified Nursing Assistant

Riverside Hospital
06.2020 - 04.2022

CNA - Certified Nursing Assistant

Lasalle General Hospital
04.2018 - 03.2019

College Student in Nursing -

Louisiana State University-Alexandria

Some College in Biology -

Northwestern State University

High school diploma -

Alexandria Senior High School

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Zachary Socia