Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Staaf

Largo,FL

Summary

Proven track record of enhancing customer satisfaction and retention, notably at WillowTree, through exceptional communication and expert lawn care services. Demonstrates strong organizational skills and self-motivation, achieving efficient delivery and maintenance schedules. Excels in fast-paced environments, driving results with professionalism and punctuality. Responsible [Job Title] brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle. Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work.

Overview

12
12
years of professional experience

Work History

Hotel Housekeeper

Old School Services
06.2012 - 04.2014
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.

Cashier Team Lead

Dollar General
04.2014 - 07.2016
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Customer Service Representative

VIR Music Company
07.2016 - 08.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.

Lawn Care Technician

WillowTree
08.2018 - 01.2020
  • Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Maintained routine landscaping schedules to boost lawn health.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained and serviced lawn care equipment to enhance longevity.
  • Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
  • Developed lasting customer relationships and grew network over time.
  • Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.

Delivery Specialist

Rent-A-Center
01.2020 - Current
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
  • Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
  • Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.

Education

High School Diploma -

Seminole High School
Seminole, FL
06.2012

Skills

  • Strong organizational skills
  • Self-motivation and discipline
  • Professionalism and Punctuality
  • Patience and Tolerance
  • City and non-city driving
  • Delivery schedules
  • Safety protocols and procedures
  • Effective Communication
  • Documentation accuracy
  • Load securing proficiency
  • Basic Math Competence
  • Reading Comprehension

Timeline

Delivery Specialist

Rent-A-Center
01.2020 - Current

Lawn Care Technician

WillowTree
08.2018 - 01.2020

Customer Service Representative

VIR Music Company
07.2016 - 08.2018

Cashier Team Lead

Dollar General
04.2014 - 07.2016

Hotel Housekeeper

Old School Services
06.2012 - 04.2014

High School Diploma -

Seminole High School

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Zachary Staaf