Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Strachan

Schenectady,NY

Summary

Dynamic and results-oriented professional with a proven track record at Mohawk Honda, adept in customer relations and expert problem-solving. Excelled in fostering client satisfaction and streamlining operations, achieving significant improvements in project delivery. Skilled in analytical thinking and advanced communication, I bring a blend of hard and soft skills to drive success and efficiency.

Overview

14
14
years of professional experience

Work History

ICO Specialist

Mohawk Honda
06.2018 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Appraised and determined the value of vehicles through comprehensive inspections of their physical and mechanical conditions.
  • Fostered strong customer relationships to drive ongoing business opportunities and ensure client satisfaction.

Production Worker

DSM Nutritional Products
03.2017 - 05.2018
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.

Manager

Boulevard Bowl
02.2014 - 06.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Bookkeeper

Best Yet Market
03.2012 - 03.2013
  • Maintained and processed invoices, deposits, and money logs.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.

Laborer

Personal Contractor
09.2011 - 03.2012
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.

Education

Math And Science For Technology And Health -

Schenectady County Community College

High School Diploma -

Schenectady High School
Schenectady, NY
06.2011

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Advanced communication
  • Vendor relations
  • Teamwork and collaboration
  • Self motivation
  • Problem-solving
  • Multitasking
  • Attention to detail
  • Multitasking Abilities
  • Organizational skills
  • Task prioritization
  • Excellent communication
  • Problem-solving abilities
  • Relationship building
  • Data analysis
  • Decision-making
  • Active listening
  • Reliability

Timeline

ICO Specialist

Mohawk Honda
06.2018 - Current

Production Worker

DSM Nutritional Products
03.2017 - 05.2018

Manager

Boulevard Bowl
02.2014 - 06.2016

Bookkeeper

Best Yet Market
03.2012 - 03.2013

Laborer

Personal Contractor
09.2011 - 03.2012

Math And Science For Technology And Health -

Schenectady County Community College

High School Diploma -

Schenectady High School

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Zachary Strachan