Zachary Sumner
Goldsboro,NC
Summary
Goal-oriented manager with distinguished experience in field Inspection industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction. Committed to streamlining procedures while optimizing employee talent. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Assurance Designee
Performance Point
01.2025 - Current
- Trained and mentored junior inspectors on best practices and safety procedures to maintain high quality assurance levels.
- Collaborated with production teams to resolve quality issues, streamlining processes for improved efficiency.
- Developed and maintained inspection documentation, ensuring accurate records of quality control activities and findings.
- Communicated with production team members about quality issues.
- Completed precise measurements using special tools.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
Field Energy Specialist
Performance Point
06.2023 - Current
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Trained new employees and suggested existing ones for promotions.
- Followed up on jobs done by employees to track consistency and identify issues within completed forms.
- Managed over 15 employee and customer calls per day.
Territory Manager
Performance Point
04.2021 - 06.2023
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated regularly with territory, regional, and strategic managers for daily support.
- Built relationships with customers and community to establish long-term business growth.
Field Inspector
Performance Point
04.2019 - 06.2023
- Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Used hand tools and gauges to take measurements.
- Completed inspections of current construction.
- Made and submitted reports detailing finding and any actions taken.
- Re-inspected residential constructions which previously failed inspections.
- Skilled at working independently and collaboratively in team environments.
Commercial Pool Operator
City Of Kinston
02.2018 - 04.2019
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Managed maintenance activities, supervised staff and inspected equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Commercial Pool Operator
Goldsboro Family YMCA
06.2018 - 04.2019
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Lifeguard Assistant Manager
City Of Kinston
05.2018 - 04.2019
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Scheduled, coordinated and conducted in-service training for 32 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Monitored pool area for violations and potential hazardous situations.
- Scanned main areas to monitor for any safety risks.
Lifeguard
City Of Kinston
05.2013 - 04.2019
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Administered CPR and first-aid following best practices.
- Educated patrons on safety protocols and enforced safety rules.
- Inspected and tested pool equipment functionality to minimize hazards.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Attentively monitored swimmers to identify distress.
Education
High School Diploma -
Rosewood High School
Goldsboro, NC06.2015
Skills
- Verbal and Written Communication
- Staff Management
- Territory Management
- Inventory Control
- Staff Evaluations
- Service Quality
- Quality Assurance
- Energy Savings
- Corrective Actions
- Educating Consumers
- Professional Relationships
- Operational Improvements
Certification
QAD, ZERH,HVG,HERS, ESMF, ESSF, CFA, RFI, CPO
Timeline
Quality Assurance Designee
Performance Point
01.2025 - Current
Field Energy Specialist
Performance Point
06.2023 - Current
Territory Manager
Performance Point
04.2021 - 06.2023
Field Inspector
Performance Point
04.2019 - 06.2023
Commercial Pool Operator
Goldsboro Family YMCA
06.2018 - 04.2019
Lifeguard Assistant Manager
City Of Kinston
05.2018 - 04.2019
Commercial Pool Operator
City Of Kinston
02.2018 - 04.2019
Lifeguard
City Of Kinston
05.2013 - 04.2019
High School Diploma -
Rosewood High School
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