Zachary Svoboda
Cedar Rapids
Summary
Dynamic IT professional and Computer Informatics major at the University of Iowa with a solid foundation in programming, enterprise systems, and technical support. Demonstrated success in managing help desk operations, supporting ERP system transitions, and contributing to AI integration initiatives through two high-impact internships. Skilled in troubleshooting, cybersecurity fundamentals, and data-driven reporting across diverse technical environments. Highly adaptable, detail-oriented, and committed to delivering efficient, scalable solutions in fast-paced, technology-driven organizations. Strong communicator with a collaborative mindset and the ability to work effectively across teams and departments.
Overview
3
3
years of professional experience
Work History
IT Intern
Lil' Drug Store Products
Cedar Rapids
05.2024 - 12.2025
- Spearheaded research and early-stage implementation strategies for integrating AI tools into business workflows, focusing on productivity and automation opportunities
- Collaborated with the IT department to support the company-wide transition to a new ERP system, contributing to data migration, user training, and backend support
- Designed, built, and maintained operational reports used across multiple departments, ensuring data accuracy and accessibility for key stakeholders
- Provided day-to-day technical support and troubleshooting for office hardware, software, and connectivity issues to maintain smooth business operations
IT Intern
Roberts Technology Solutions
Cedar Rapids
05.2023 - 08.2023
- Conducted onsite and remote troubleshooting for hardware, software, and network issues across multiple client locations, ensuring minimal downtime
- Assisted in managing and monitoring cybersecurity systems, including endpoint protection, threat detection, and vulnerability assessments
- Documented support workflows and resolutions to streamline future troubleshooting and improve internal knowledge sharing
Education
Bachelor of Science - Informatics (Human And Computer Interactions)
University of Iowa
Iowa City, IA05-2025
Skills
- Programming: Python, Java, JavaScript, HTML/CSS, SQL
- IT Support: Help Desk Operations, Remote Desktop, Ticketing Systems
- AI Integration: Prompt engineering, workflow automation research using AI tools (ChatGPT, Copilot, Custom Chat Bots)
- Networking: TCP/IP, DNS, DHCP, and VPN configuration
- Reporting Tools: Microsoft Excel (advanced), Power BI, SQL Reporting Services
- Cloud: AWS (Basic EC2, S3), Azure
- ERP Systems: Hands-on experience assisting with ERP implementation & transition
- Cybersecurity: Basic Threat Detection, Endpoint Protection, Firewall Familiarity
References
References available upon request.
Timeline
IT Intern
Lil' Drug Store Products
05.2024 - 12.2025
IT Intern
Roberts Technology Solutions
05.2023 - 08.2023
Bachelor of Science - Informatics (Human And Computer Interactions)
University of Iowa
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