Zachary Swoveland

● Perform reports as requested by managers. Reports range from SLAs targeting report to send to field on what we are behind and needs attention to Last minute meeting reports for management. ● Manage and build Questionnaires for 100+ projects. Questionnaires/Surveys range from to do checklist on what is need for our technicians to perform to equipment surveys for management/my team to analyze. ● Develop preventative maintenance schedule for 30+ customers. Using excel I bounce off last year information to make a predictive plan to align with their contracts and our manpower peaks and lows. ● Develop scheduled routes for our route sales drivers to deliver product for customer on schedule in 100+ Service Location across the United States and Canada. I make sure they are on the right frequency be it weekly, triweekly, or call in and use a routing software to help align the best possible route by city clusters and time window of customer hours. ● Research and assist management with software change ideas and excel help across the whole customer service departments. They bring me in to pick my brain if something is possible on the IT side or our system already has the feature that they are unaware of. I also assist in training other department leads us excel to the fullest to analyze data to improve performance and look at inefficiency

Executed performance management, salary administration, and disciplinary actions for ten team members ● Served as back-up Co-Manager for the Inland Empire region supporting workload balancing needs ● Provided direction and feedback to colleagues and follow ups by coaching/counseling to achieve ● Managed all cash management responsibility, including daily, weekly, and period end paperwork ● Performed task associated with food, paper, labor utility cost controls, processes remedies and monitored shift activities to ensure compliance

· Executed performance management, salary administration, and disciplinary actions for 10 associates.

· Coached and trained crew members to achieve customer satisfaction and profitability goals.

· Prepared and ensured consistent, high quality products were served meeting customer service standards, priority guidelines, front store procedures and processed remedies.