Zachary Taylor Sayre
Westerville
Summary
Account Manager with Bread Financial, specializing in client relationship management, marketing strategies, and project execution. Demonstrated success in improving client performance through data-driven insights and effective collaboration across teams.
Overview
15
15
years of professional experience
Work History
Account Manager, Client Business Management
Bread Financial
Columbus
03.2022 - Current
- Support strategy related to Care Center functions and operations for brand partners.
- Ensure compliance with contractual obligations while advising leadership team on negotiation points.
- Identify potential missed SLA’s and penalty payments, managing communication with clients.
- Serve as internal escalation point for client-related issues and led project teams in issue remediation.
- Oversee adherence to bank compliance standards and managed distribution of operating procedures and guidelines.
- Utilize reporting tools to monitor key metrics, identifying opportunities and driving solution plans.
- Manage brand technology changes, including POS upgrades and channel enhancements, ensuring testing aligned with client needs.
- Maintain productive relationships with brand partners, aligning strategies on budget and focus areas.
Regional Engagement Manager
Bread Financial
Columbus
07.2013 - Current
- Multi-vertical support consultant, providing marketing services to help drive sales and top line growth for client partners
- Specialize in brand credit and loyalty programs
- Develop, implement and execute strategies for credit acquisition
- Influence client decision to implement and drive credit acquisition critical to the success of Alliance Data
- Provide support to client partners via on-site visits or remote touch points
- Leverage data insights and reporting to monitor and maximize client performance and account growth
- Facilitating peer growth through onboarding, training, and development
Guest Services Representative, Front Desk Agent, Concierge
Hilton Columbus at Easton
Columbus
10.2010 - 07.2013
- Front-line guest facing resource
- Managed hotel reservations
- Made reservations and arrangements for guests outside of the hotel
- Reconciled guest issues and complaints
- Completed guest billing reports
- Nominated for Team Member of the Month. This is given in recognition of exceptional performance, high productivity and dedicated commitment to the highest standards of excellence
Education
Bachelor of Arts - Sociology
The Ohio State University
Columbus, Ohio05.2013
Skills
- Solutions consultation
- Account management
- C-level engagement
- Strategy development
- Training and development
- Cross-functional collaboration
- Project management
- Client relationship management
- Strategic compliance
- Data analysis
- Performance monitoring
- Marketing
References
Available upon request
Areas Of Strength And Expertise
- Solutions Consultation
- Account Management
- C-Level Engagement
- Competitive Market Analysis
- Building and Executing Strategy
- Training and Development
Timeline
Account Manager, Client Business Management
Bread Financial
03.2022 - Current
Regional Engagement Manager
Bread Financial
07.2013 - Current
Guest Services Representative, Front Desk Agent, Concierge
Hilton Columbus at Easton
10.2010 - 07.2013
Bachelor of Arts - Sociology
The Ohio State University