Zachary Teague
Quincy,IL
Summary
Thriving performance-oriented Independent Contractor with proven attention to detail and HVAC experience. Drives project success and customer satisfaction with high-quality work. Expertise's in Business Management and always willing to go extra mile to meet budget and schedule targets. Inventive [Jack of All Trades] with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Hardworking Business Owner experienced in the field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. I am a Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Licensed Claims Adjuster focused on construction inspections and workers' compensation claims. Positive attitude and exceptional problem solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Independent Contractor
Midwest HVAC & Handyman Restoration
Hannibal, MO
02.2022 - Current
- Developed and implemented marketing strategies to increase customer engagement.
- Created promotional materials, including flyers, brochures, and direct mail pieces.
- Conducted market research to identify potential customers and target markets.
- Managed daily operations of the business, including budgeting and financial reporting.
- Negotiated contracts with vendors for services and supplies.
- Provided technical assistance to clients in using products or services.
- Researched industry trends to ensure competitive pricing structures were maintained.
- Maintained relationships with existing customers while seeking new ones.
- Analyzed customer feedback data to improve customer service processes.
- Identified opportunities for process improvement within the organization.
- Designed online advertising campaigns that drove website traffic and conversions.
- Built successful partnerships with other businesses in related industries.
- Prepared reports detailing progress against established goals and objectives.
- Generated monthly invoices for payment of services rendered by the company.
- Resolved customer inquiries promptly via phone or email communication channels.
- Monitored competitor activities in order to remain ahead of the competition.
- Managed quality control and maintained high level of customer satisfaction.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Worked well with architects, clients and fellow contractors to achieve project visions.
- Estimated projects, procured materials and controlled costs to meet exact budget targets.
- Avoided costly rework and codes issues through regular inspections of in-progress work and strong project planning abilities.
- Identified and analyzed business strategies to increase company longevity.
- Oversaw team of [Number] across multiple sites to complete [Number]+ projects per year.
- Facilitated inspections for permitting, codes compliance and final close-outs on [Type] projects.
- Worked independently and with other team members to decipher problems and create solutions.
- Drafted accurate drawings in [Software] showing proposed builds, materials and elevations for [Type] work.
- Utilized impressive time management and prioritization skills to meet challenging deadlines.
- Met frequently with clients to gain understanding of goals and service needs.
- Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
- Marketed freelance services through social media platforms, word-of-mouth and referrals.
- Converted downtime into learning about new freelance services to offer more assistance and boost earnings.
- Worked with clients to review ideas from sketches to finalize concepts.
- Researched and gathered information and photographs relating to freelance projects.
- Conducted online research to obtain relevant information and materials.
- Stored, shared and created documents with Microsoft Word, Google Docs and SharePoint.
- Prepared images for client websites with Adobe Photoshop.
Independent Business Owner
Midwest Cleaners
Hannibal, MO
03.2020 - Current
- Negotiated contracts with vendors and suppliers.
- Developed marketing strategies to promote business growth.
- Prepared financial statements, budgets and forecasts.
- Created operational procedures for efficient workflow.
- Maintained customer relationships through effective communication.
- Managed day-to-day operations of the business.
- Researched industry trends to stay competitive.
- Analyzed data from various sources to identify opportunities for improvement.
- Recruited and trained new staff members as needed.
- Implemented cost reduction initiatives to maximize profits.
- Reviewed employee performance and provided feedback accordingly.
- Conducted audits of accounting records to ensure accuracy of financial reporting.
- Drafted proposals for potential clients or customers.
- Generated reports on sales, expenses and other relevant metrics.
- Established policies, processes and procedures for the company.
- Organized events or conferences related to the business's objectives.
- Sourced materials at competitive prices from reliable vendors.
- Identified areas for improvement in product offerings or services.
- Engaged in networking activities to build a strong client base.
- Provided technical support when required by customers or employees.
- Collaborated with senior management team on strategic decisions.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept building areas organized and functional to promote business productivity and deliver professional appeal to customers.
- Set pricing structures according to market analytics and emerging trends.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Studied business laws to comply with legal and administrative requirements.
- Researched similar businesses to determine competitive advantages.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Designed detailed business plans to outline finances, goals and operations of company.
- Obtained financing to fund expenses for retail space, office equipment and hiring employees.
- Analyzed internal processes and implemented procedural or policy changes to improve operations.
- Developed marketing campaigns to deliver messages to right audience.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Implemented campaigns and promotions to help with developing goods and services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
General Labor Construction Worker
Mikes Construction llc
Hannibal, Missouro
04.2013 - 06.2020
- Assisted in the installation of drywall, doors, and windows.
- Lifted and transported heavy materials to designated areas on construction sites.
- Cleaned up construction debris and hazardous materials from work sites.
- Maintained tools and equipment used in construction activities.
- Operated power tools such as saws, drills, and grinders safely.
- Performed general maintenance tasks such as painting, sanding, staining.
- Ensured that safety protocols were followed at all times during work hours.
- Measured and cut lumber according to job specifications.
- Assembled forms for concrete pours with appropriate hardware and braces.
- Loaded and unloaded building supplies from delivery trucks onto job sites.
- Installed insulation into walls using hand tools or staple guns.
- Repaired damaged structures including roofs, floors, walls.
- Removed old fixtures or appliances prior to installing new ones.
- Followed instructions from supervisors regarding specific tasks.
- Inspected completed work to ensure quality standards were met.
- Worked with a team of laborers to complete projects efficiently.
- Collaborated with other tradespeople such as electricians or plumbers.
- Reported any issues or problems encountered during the course of work.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Used wheelbarrow to move debris and material to designated areas on jobsite.
- Installed structures or fixtures using hand or power tools per plan drawings.
- Read plans, instructions or specifications to determine work activities.
- Signaled operators of construction equipment to facilitate alignment, movement and adjustment of machinery.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Operated overhead lifts to move heavy and bulky work materials.
- Used laser measuring tools to calculate lengths, widths and heights.
- Used trowels and floats to smooth and finish freshly poured cement or concrete.
- Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Gained independent working skills and guided and mentored less experienced team members.
- Operated equipment with strong focus on safety and ground communication.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Cleaned or prepared construction sites to eliminate hazards.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Loaded or unloaded building materials to distribute machinery or tools.
- Inspected sites before and after construction projects.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Demonstrated best safety practices working at heights and lifting various objects.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Lubricated, cleaned or repaired machinery or equipment.
- Assisted with diverse construction challenges to help team and customer.
- Coordinated phases of construction projects from inception to completion.
- Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Performed first article inspection on incoming raw materials.
- Analyzed data from process control systems to identify trends in product quality.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Developed corrective action plans based on findings from investigations and audits.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Evaluated suppliers' performance against established criteria for quality assurance purposes.
- Provided technical support to other departments regarding quality related topics and initiatives.
- Trained new employees on proper use of test equipment and inspection techniques.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Tested finished goods prior to shipment according to established protocols.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Inspected and repaired products to meet project expectations.
- Wrote detailed reports outlining performance, quality and defect rates.
- Completed non-destructive tests and conducted continuous inspections.
- Analyzed plans, specifications and blueprints to understand product requirements.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Notified supervisors or other relevant personnel of test or production issues.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Marked materials with grade or acceptance status.
- Set up and operated production machinery in accordance with prescribed procedures and guidelines.
- Adjusted machine components to regulate speed, pressure, temperature, and other factors as needed.
- Monitored machines for malfunctions or errors during operations.
- Performed daily maintenance of machines to ensure smooth running.
- Loaded materials into production machinery according to instructions.
- Inspected parts for defects using precision measuring instruments.
- Repaired or replaced worn or defective parts on equipment using hand tools or power tools.
- Ensured safety regulations were followed at all times while operating machinery.
- Performed necessary quality checks on finished products before shipment.
- Calibrated machine settings to ensure precise operation and tolerances were met.
- Maintained accurate records of production data including quantity, type, and time frames of completed jobs.
- Organized workstations to maximize efficiency during assembly process.
- Identified problems with mechanical systems and made repairs as needed.
- Followed established manufacturing processes to assemble components correctly.
- Trained new staff members in the use of production machinery and safety protocols.
- Cleaned working areas regularly to maintain a safe environment.
- Provided assistance in troubleshooting any issues that arose during assembly processes.
- Assisted with installation of new equipment as directed by supervisor.
- Restocked supplies such as screws, nuts, bolts when needed.
- Collaborated with colleagues to improve existing assembly processes.
- Set up and operated drill presses to drill and tap holes into parts for assembly.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Operated drill presses, milling machines, rivet and hardware presses safely and correctly.
- Prepared machine for production processes by equipping with required tools and parts.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
- Monitored and observed production line to watch for pile-ups and jams.
- Utilized fastening equipment to fasten, package and stack materials and products.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Operated forklift to place finished products on skids and transport to warehouse.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
- Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.
- Lubricated parts and performed minor maintenance to improve machine function.
Shift Manager/Key Holder
Jimmy John's
Hannibal, MO
08.2015 - 12.2019
- Established partnerships with local businesses to increase brand awareness in the community.
- Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Ensured proper opening and closing procedures were followed daily.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
- Initiated action plans to address any discrepancies or issues in the store's inventory levels.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Facilitated conflict resolution between customers and employees as needed.
- Developed strategies for increasing customer satisfaction ratings.
- Scheduled personnel shifts based on business needs while ensuring adequate coverage at all times.
- Recruited qualified candidates for open positions within the organization.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Supervised bank deposits and security procedures to support store opening and closing.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Opened and closed store in absence of senior managers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Proposed or approved modifications to project plans.
Education
GED -
Hannibal High School
Hannibal, MO04-2013
Some College (No Degree) -
Moberly Area Community College
Moberly, MOSkills
- Workload Management
- Scope Definition
- Quoting and Estimating
- Service Marketing
- Deadline Adherence
- Error Correction
- Schedule Management
- Operations Oversight
- Project Management
- Client Relationship Building
- Production Planning
- Safety Compliance
- Scheduling
- Customer Support
- Proficient in [Microsoft]
- Payment Verification
- Skilled in technical intuitions
- Motivational Leadership
- Business Management
- Client Relationships
- Lead Generation
- Office Administration
- Business Communications
- Relationship Building
- Customer Engagement
- Security Procedures
- POS Terminal Operation
- Refund Processing
- Cash Counting
- Transaction Processing
- Financial Research
- Accounting
- Data Entry
- Cash Handling
- Invoice Preparation
- Report Preparation
- Strategic Planning
- Cash Register Operation
- Sales Forecasting
- Customer Needs Assessment
- Sales Development
- Records Management
- Process Improvement
- Competitor Research
- Sales Closing
- Technical Knowledge
- Damage Assessment
- Claims Processing
- Report Writing
- Risk Management
- Regulatory Compliance
- Litigation Resolution
- Marketing
- Innovation and Creativity
- Sales Background
- HAZMAT Expert
- Highly Motivated
- Advanced Computer Skills
- Legal Compliance
- Quality Control
- Power Tool Operation
- Heavy Equipment Operation
- Team-Oriented and Dependable
- Equipment Operation
- Construction
- Safety and Compliance
- Framing
- Flooring Installation
- Worksite Safety
- Carpentry
- OSHA
- Blueprint Interpretation
- Blueprint Reading
- Equipment Maintenance
- Worksite Preparation
- Construction Trade Expertise
- Demolition
- HVAC Systems
Affiliations
- learning
- Football
- Basketball
- Lifting
- Reading
- Writing
- Teaching
- Traveling
- Music
Accomplishments
- Top Salesman For Swiss colony in 2017 was ranked 7 nation wide with in the company being the only new hire to be in such a rank.
- Employee of the Month -Tom Boland Ford - Almost every car I cleaned went on a Commercial.
Certification
llcMissouri
- Osha - 10
- OSHA - 30
- Forklift
- Food handling
- Adjusters Success Methods
- Construction 101
- Xactimate Estimation Adjusting !01
- Texas insurance Adjuster License- All lines
Languages
English
Professional
References
References available upon request.
Timeline
Independent Contractor
Midwest HVAC & Handyman Restoration
02.2022 - Current
Independent Business Owner
Midwest Cleaners
03.2020 - Current
Shift Manager/Key Holder
Jimmy John's
08.2015 - 12.2019
General Labor Construction Worker
Mikes Construction llc
04.2013 - 06.2020
GED -
Hannibal High School
Some College (No Degree) -
Moberly Area Community College
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