Zachary Thiessen
Johnston
Summary
I pride myself on only having two jobs in my lifetime. When I work a job I’m dedicated no matter how big. I have no problem getting my hands dirty and learning new skills whether that’s how to manage product to installing flooring in my home. My family is my reason to show up everyday.
Overview
17
17
years of professional experience
Work History
Assistant Manager
QuikTrip
03.2016 - Current
- Assisted in managing store operations to enhance efficiency and customer satisfaction.
- Trained new employees on company policies and operational procedures, fostering a collaborative environment.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated team schedules to ensure adequate coverage during peak hours and special events.
- Developed training materials to support employee onboarding and ongoing development initiatives.
- Conducted regular audits of store performance metrics, ensuring compliance with company standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Adapting to environmental changes from different store locations.
- Maintained training and up to date certifications
Department Lead
Record Printing
05.2009 - 03.2016
- Oversaw daily production workflows, ensuring quality control and adherence to operational standards.
- Mentored team members on machine operations and safety protocols, fostering a culture of continuous improvement.
- Implemented process improvements that enhanced efficiency and reduced production downtime across shifts.
- Coordinated resource allocation to optimize production schedules and meet departmental goals effectively.
- Developed training materials for new hires, streamlining onboarding processes and reducing training time.
- Oversaw efficient inventory stocking and supply rotation.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Education
High School Diploma -
Roland Story High School
Story City, IASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Employee scheduling
Timeline
Assistant Manager
QuikTrip
03.2016 - Current
Department Lead
Record Printing
05.2009 - 03.2016
High School Diploma -
Roland Story High School