Zachary Thomas
Lebanon,TN
Summary
Professional logistics expert with proven track record in overseeing terminal operations and ensuring seamless workflow. Skilled in team leadership, operational efficiency, and safety compliance. Known for strong problem-solving abilities and adaptability to changing demands, consistently driving results and fostering collaborative environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Terminal Manager
Dunavant
07.2022 - 05.2024
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Evaluated risks associated with terminal operations regularly; implemented preventive strategies to mitigate potential negative impacts on business continuity.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Generated profit and loss statements and financial overviews of store.
Accounts Receivable Manager
TCW
04.2019 - 06.2022
- Over see the collections and account maintenance for 600 accounts
- Streamlined credit approval process and account set up
- Helped bring past term accounts from 11 million to under 2 million
- Developed new processes to streamline cash application
- Develop process and work with customers to avoid invoicing issues
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Implemented new collection strategies that led to the recovery of lost revenue.
Special Projects Manager
TCW
07.2016 - 04.2019
- Lead, direct and manage all activities related to facility operations to ensure continuous improvement of operational efficiencies
- Focus on customer service to meet client needs and port deadlines, balanced with cost analysis and reduction
- Manage terminal operational issues including container misplacement and mechanical issues
- Recruit, train and retain qualified personnel, including operation managers and operation support personnel
- Make decisions and clearly communicate solutions to both internal colleagues and external stakeholders and clients
- Institute new process for operations to improve efficiencies
- Part of team implementing new software
- Adapted quickly to changing circumstances during projects execution without compromising timelines or desired outcomes.
East Coast Operations Manager
TCW
09.2015 - 08.2016
- Oversee all freight coming into and leaving Nashville area in addition to deliverables to eastern TN
- Direct and coordinate operations to ensure coast lanes are balanced with import and export freight
- Increased operational efficiency by implementing streamlined processes.
- Spearheaded cross-departmental projects to enhance collaboration and productivity.
- Optimized supply chain operations, resulting in improved delivery times.
Temporary Terminal Manager
TCW
04.2014 - 08.2015
- Managed driver recruitment and payroll, personnel onboarding, and training
- Over see daily dispatch to ensure all containers meet delivery dates
- Plan to ensure all loads do not incur storage or per diem
- Enhanced operational efficiency by implementing streamlined workflows and optimizing resource allocation.
Operations Manager
TCW
04.2013 - 04.2014
- Over see local and road driver to ensure freight delivers timely while abiding by DOT regulations
- Over see daily dispatch to ensure all containers meet delivery dates
- Plan to ensure all loads do not incur storage or per diem
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operation Support
TCW
06.2012 - 04.2013
- Over see daily dispatch to ensure all containers meet delivery dates
- Plan to ensure all loads do not incur storage or per diem
- Ensured compliance with company policies by conducting thorough audits and implementing corrective actions when needed.
- Developed comprehensive reports for senior management detailing key performance indicators, trends, and areas for improvement in operations.
- Coordinated logistical efforts for large-scale events or initiatives within the organization.
- Collaborated with cross-functional teams for efficient project completion and optimal results.
Cashier and Cross-departmental staff positions
Harris Teeter
01.2006 - 08.2012
- Provided excellent customer service and made independent decisions that best reflected the positive image of Harris Teeter
- Trained and worked across all store functions including cash register operation, grocery bagging, shelf stocking, and sanitizing/cleaning duties to exceed health department and corporate standards
Education
Bachelor of Science - Business Administration
THE CITADEL, THE MILITARY COLLEGE OF SOUTH CAROLINA
Charleston, SC05.2012
Skills
- Communications
- GPS Tracking
- Material handling
- Port/Rail Logistics
- Verbal and written communication
- Contracts
- Forklift operation
- Inventory
- Operations
- Terminal Management
- Customer Service
- Flexibility
- Monitoring & Evaluation
- Training & Mentoring
- Collections
- Process Improvement
- Maintenance
- Driver Relationships
- Six Sigma
- Staff training and development
- Transportation planning
- Regulatory compliance
- FMCSA, EPA, and OSHA regulations compliance
Certification
- Forklift Operator Certification - Various accredited bodies.
- Lean Six Sigma Certification - Various providers.
Timeline
Terminal Manager
Dunavant
07.2022 - 05.2024
Accounts Receivable Manager
TCW
04.2019 - 06.2022
Special Projects Manager
TCW
07.2016 - 04.2019
East Coast Operations Manager
TCW
09.2015 - 08.2016
Temporary Terminal Manager
TCW
04.2014 - 08.2015
Operations Manager
TCW
04.2013 - 04.2014
Operation Support
TCW
06.2012 - 04.2013
Cashier and Cross-departmental staff positions
Harris Teeter
01.2006 - 08.2012
- Forklift Operator Certification - Various accredited bodies.
- Lean Six Sigma Certification - Various providers.
Bachelor of Science - Business Administration
THE CITADEL, THE MILITARY COLLEGE OF SOUTH CAROLINA
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