Summary
Overview
Work History
Education
Skills
References
Timeline
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Zachary Thorne

Williamsburg,Indiana

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Positive and confident individual looking for new and exciting opportunities.

Overview

12
12
years of professional experience

Work History

Owner/Operator

The Fitness Factory
Williamsburg, Indiana
09.2013 - Current
  • Demonstrated various exercises with the use of free weights and machines.
  • Maintained a clean environment by wiping down equipment after each use by a client.
  • Built and established relationships with members and guests to help in pursuit of fitness goals.
  • Built and established lasting relationships using encouragement and personal support.
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Responded promptly to customer inquiries regarding services offered or upcoming events.
  • Performed administrative duties such as billing customers or ordering supplies as needed.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Monitored guest satisfaction levels throughout the duration of an event.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.

Customer Service Representative

AutoZone
Winchester, IN
06.2012 - 08.2013
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.

Education

Bachelor of Science - Business Administration

Indiana University East
Richmond, IN
05-2014

Some College (No Degree) - Construction Technology

Ivy Tech Community College of Indiana
Richmond, IN

Skills

  • Operations Management
  • Business Planning
  • Strategic Planning
  • Interpersonal Communication
  • Prioritizing
  • Quickly Adapt to Change
  • Strong Listening Skills
  • Ability to Lead
  • Ability to Follow

References

References available upon request.

Timeline

Owner/Operator

The Fitness Factory
09.2013 - Current

Customer Service Representative

AutoZone
06.2012 - 08.2013

Bachelor of Science - Business Administration

Indiana University East

Some College (No Degree) - Construction Technology

Ivy Tech Community College of Indiana

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Zachary Thorne