Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Zachary Tillett

MD

Summary

As an Assistant Store Manager, I am driven by a strong passion for increasing sales and providing exceptional customer service. With over seven years of experience in the retail industry, I am eager to take on any operational task and continuously expand my knowledge. My leadership skills are a point of pride, as I excel at motivating and guiding teams. Conflict resolution and problem-solving are strengths of mine, as I remain calm and level-headed even in challenging situations. Implementing safety protocols is second nature to me, ensuring the well-being of both customers and staff. By consistently exceeding customer expectations, I create memorable experiences that leave a lasting impact. Confident in my skills and experience, I possess the qualities sought after in a management role. I eagerly anticipate the opportunity to discuss this further and learn more about your esteemed company. Thank you for your time and consideration.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

BoxLunch
11.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

PART TIME SUPERVISOR

LEGO BRAND RETAIL
01.2018 - 08.2024
  • Assisting the team to ensure the proper and effective techniques are utilized in an effect space
  • Making sure that all Fixtures/Displays are fully replenished
  • Training Brick Specialist on merchandising techniques according to LEGO Brand Retail guidelines
  • Motivating and guiding the team by sharing the LEGO Brand, Vision & Values
  • Ensuring that store graphics (including pricing) is correct and effective, with a focus on maximizing customer service & profitable sales
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

RETAIL ASSOCIATE

DELAWARE NORTH
01.2017 - 01.2018
  • Greets and acknowledges guests, answers their questions and assists them whenever possible
  • Processes sale with appropriate point of sale system, accepts payment, counts change and bags merchandise
  • Maintains records related to sales
  • Routinely stocks merchandise and faces items on shelves
  • Verifies amount of bank at beginning and the end of each shift
  • Maintains a clean and organized store or stand
  • Maintains orderly back-stock and knows where goods are to be found
  • Completes all related close-out paperwork
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

BEAR BUILDER

BUILD-A-BEAR WORKSHOP
01.2015 - 01.2017
  • Knowledge in current store sales, contributing metrics and conversion goals with ownership of individual contribution
  • Make a connection with Guests by providing a personalized approach - welcoming and greeting all Guests with a smile, while being genuine and sincere
  • Engaging Guests in conversation by using open-ended questions to assess reason for visit and to make experience personal
  • Use information gained from engaging with guest to convert Guests and drive sales
  • Knowledge of current promotions and newest products in order to assists Guests
  • Follow our 'Experience First' approach to assist Guest through the entire BABW experience
  • Suggestive sell in order to maximize store results and enhance the Guest's experience
  • Support our company party commitments by suggesting parties to all guests and by delivering a great party experience
  • Maintain visual and housekeeping standards to create the brand experience unique to BABW
  • Follow all company policies and procedures including by not limited to Cash Management, Attendance, and Security
  • Must be able to safely operate power-driven equipment such as a stuffing machine, trash compactors, and freight elevators
  • Collaborated with fellow employees to create a friendly, supportive work environment that fostered team success.

Education

High School Diploma -

Digital Harbor High School
Baltimore, MD
06-2014

Skills

  • Adobe Illustrator
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Customer Service Skills
  • Forklift Operation
  • Inventory Control
  • Customer experience
  • Stock management
  • POS systems operations
  • Store operations
  • Problem-solving aptitude

Accomplishments

  • Supervised team of 7+ staff members.
  • Documented and resolved customer issues which led to customers leaving happy after the issue was resolved.
  • Resolved product issue through consumer testing.

Languages

English
Native or Bilingual

Timeline

Assistant Store Manager

BoxLunch
11.2024 - Current

PART TIME SUPERVISOR

LEGO BRAND RETAIL
01.2018 - 08.2024

RETAIL ASSOCIATE

DELAWARE NORTH
01.2017 - 01.2018

BEAR BUILDER

BUILD-A-BEAR WORKSHOP
01.2015 - 01.2017

High School Diploma -

Digital Harbor High School

Similar Profiles

CREATE PROFILE
Zachary Tillett