Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Websites
References
Timeline
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Zachary Torres

Cape Coral,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Services Specialist

Alta Resources
Cape Coral, FL
06.2022 - Current
  • Provided technical support to internal and external customers, troubleshooting hardware and software issues.
  • Provided technical support and maintenance services to customers on all products.
  • Monitored performance of networks and systems to identify any potential problems or malfunctions.
  • Coordinated with vendors regarding product compatibility issues or pricing information.
  • Assisted with troubleshooting hardware, software, network and system issues.
  • Investigated technical issues reported by clients and provided solutions accordingly.
  • Maintained records of repairs, upgrades and installation activities for future reference.
  • Created detailed reports of technical issues encountered by customers.
  • Resolved customer service inquiries in a timely manner.
  • Analyzed existing system configurations to recommend improvements.
  • Customized and integrated third-party applications to meet specific client needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

CEO/Co Founder

SJT Commercial Services
North Salt Lake, UT
06.2016 - 10.2018
  • Reviewed current systems and processes regularly for potential improvements or upgrades.
  • Cultivated relationships with external organizations to build partnerships that benefited both parties.
  • Developed strategies for improving customer service standards throughout the company.
  • Maintained open communication channels between departments to maximize efficiency and productivity.
  • Facilitated board meetings and provided leadership guidance to senior management.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Established policies and procedures that promoted an ethical work environment.
  • Introduced innovative approaches that improved efficiency while reducing costs.
  • Represented the organization at conferences, events, and networking activities as needed.
  • Assessed financial performance of the organization on a regular basis and identified areas for improvement.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Developed and implemented strategic business plans to increase company profitability.

Education

High School Diploma -

Mountain High School
Kaysville, UT
06-2016

Some College (No Degree) - Plumbing Technology

DATC
Kaysville, UT

Skills

  • Technical Support
  • Client Relationship Building
  • Business Analysis
  • Customer Support
  • Internal Communications
  • Project Management
  • Issue resolution/troubleshooting
  • Project Planning

Certification

  • edX Verified Certificate for Exercising Leadership: Foundational Principles
  • edX Verified Certificate for How to Learn Online: For Verizon Skill Forward Learners
  • edX Verified Certificate for Remote Work Revolution for Everyone

Languages

English
Native/ Bilingual
Spanish
Limited
German
Professional
Russian
Professional

Accomplishments

  • Yes I have receive rewards for being a fast learner, and having very high stats within my Job. Been a manager within every company I have worked for since owning my own business, or being my own manager.

References

References available upon request.

Timeline

Technical Services Specialist

Alta Resources
06.2022 - Current

CEO/Co Founder

SJT Commercial Services
06.2016 - 10.2018

High School Diploma -

Mountain High School

Some College (No Degree) - Plumbing Technology

DATC

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Zachary Torres