Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Zachary Tovar

Cedar Falls

Summary

Computer Science student with over 2 years of experience in system administration and technical support. Proficient in troubleshooting hardware and software issues in both Windows and Linux environments. Demonstrated ability to resolve technical problems efficiently while maintaining clear communication with non-technical users. Ready to leverage networking and support skills in a dynamic IT Help Desk role.

Overview

5
5
years of professional experience

Work History

Local Sort

UPS
Cedar Falls
02.2023 - Current
  • Optimized package flow by improving sorting accuracy and scan efficiency, contributing too faster delivery cycles
  • Diagnosed and resolved hardware issues with barcode scanners and label printers, reducing downtime by 20%
  • Collaborated across departments to troubleshoot equipment and logistics issues under time-sensitive conditions
  • Followed strict safety protocols while managing high-volume inventory systems

Warehouse Worker

Slumberland Furniture
Cedar Falls
08.2021 - 07.2024
  • Provided technical and logistical support to delivery teams and customers, ensuring realtime updates and resolution of issues
  • Troubleshot minor equipment malfunctions and coordinated maintenance requests
  • Communicated cross-functionally with internal teams to resolve order discrepancies and system tracking issues

Fullfillment

Target
Cedar Falls
10.2020 - 12.2021
  • Ensured timely fulfillment of online shopping orders through efficient processing.
  • Maintained seamless order processing by managing online transactions effectively.
  • Guaranteed customer satisfaction by handling shopping requests with precision.

Education

B.A. - Computer Science

University of Northern Iowa
05.2025

High School Diploma -

Jesup High School
05.2019

Skills

  • IT Support & Troubleshooting
  • Technical documentation
  • Software development
  • Network troubleshooting
  • Teamwork and collaboration
  • Operating Systems
  • Networking
  • Tools & Platforms
  • Programming & Scripting
  • Web Development

Timeline

Local Sort

UPS
02.2023 - Current

Warehouse Worker

Slumberland Furniture
08.2021 - 07.2024

Fullfillment

Target
10.2020 - 12.2021

B.A. - Computer Science

University of Northern Iowa

High School Diploma -

Jesup High School

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